Our family loves Penn Station. The fries are fresh cut and cooked to order and sandwiches made properly taste great. This particular location is hit or miss, however. Depends on who is working if you'll get decent service and your order made correctly. We do like the food and order here regularly, but as mentioned, 1/10 times, your order may be screwed up or the staff will seem like they don't care about you being there whatsoever.
I have missed PSECS. When I moved from Cleveland to Phoenix, a void was present since there were no PSECS in the desert. Then I moved from Phoenix to Dallas and was overjoyed that there was ONE store that opened in Grapevine, about 15 miles from downtown Dallas. I was able to go ONCE and the next thing I knew... CLOSED. I was devastated! Then, in 2020, I moved north once again and back to Ohio. I am so happy that PSECS has stores in Columbus, and I tend to visit once a week.The subs are always fresh and appealing, down to the wonderful bread baked in house and make sure to get it toasted! The hand cut French fries are always hot and perfectly browned. And the daily fresh baked in house cookies? Well...they are on an entirely different level!This 5th Avenue location is incredibly busy at the lunchtime hour, (11a-1p), so I do recommend pre-ordering off the website and just picking it up. Then, you can skip the sometimes very long line (akin to those of Chipotle.)My only gripe with PSECS is that they have 86'd their incredibly wonderful tuna and chicken salad subs. The tuna was my go-to favorite sub for over 10 years. Then suddenly in 2019, it was replaced by the chicken salad, which now also seems to have gotten the chop. It was replaced with a new artichoke sub, which I did not care for at all. So if anyone from corporate is reading this, BRING ONE OF THOSE TWO MEAT ALTERNATIVES BACK! DO NOW! So, I would have to say that my favorites now are the Italian and the Reuben, which in itself is truly is an awesome experience to eat. When it's super messy, you KNOW it's gonna be good!Make sure to go and visit any PSECS near you for lunch or dinner TODAY and thank me later for the suggestion... and you're welcome!Oh, and don't forget that cookie!! ?
Went in to order food after working a 10 shift with no food. Ordered my sandwich and waited in the dinning area. Only one guy in front of me got his food then left. I'm the only one there now. 30 minutes later, still waiting for them to start my order while I watch other customers place their order and leave with their food.
The staff was great! They were very friendly and apologetic for the wait. For being a Friday night at dinner time and busy, they got all the orders out as quickly as they could!
What's interesting with this location is that the food is usually outstanding but the staff are always incredibly rude. They got my order completely wrong and really skimped me on the fires, but everything tasted great...
Food is so small for the price, waited over 30 minutes for 2 regular subs and a fry. Place was super dirty and just ran by people who have no clue what they’re doing. Never coming here again.
Employees were very loud. The lady takin my order kept asking huh? Huh? Then after 15 minutes, they bring my husband's food, but not my sons. No explanation, she said let me go see. Husband finished his food, and son still didn't get his. I went to the counter and asked. It was sitting there. They lost the ticket and didn't know who's it was. I'm we were the only people here! Incompetence at its finest.
As a Penn Station lover, this hurts. The location on 5th Ave in grandview is brutal. I was waiting to order for 15 minutes haha! They didn’t acknowledge my presence in the store. I will be a much happier person knowing I will never have to set foot in that gross location anymore. Cheers to everyone except that manager who clearly needs to reconsider her career choice.
It took 15 minutes to get my order and I was the only customer in there and on top of that you would have thought my fries should have been hot they wasn't.
GHETTTOOOOOOO!! a tall aggressive man literally made me fear for my safety all Because I wanted to redeem a credit. You don’t conduct any establishment this way! I will tell any person who listens, DONT GO HERE!!