Dunkin'

This is the worst Dunkin I’ve ever been to. When we walked in the energy was horrible. I had to explain to the man taking my order what a half caf coffee was. It took forever to get our coffees and 2 out of the 3 were nasty. My granddaughter had to ask for extra flavoring and cream and when she got it back she didn’t want to drink it. I was afraid I’d overwhelm them if I asked for anything done to mine. To top it off it was national donut day and our donuts were stale. Very disappointing Dunkin!!

This is literally the worst dunkin I've ever been to. They have absolutely abysmal customer service skills and they almost always mess up my drink. Everyone is so unfriendly and it's always a terrible experience.

Hello! I was examining the accessibility of this specific Dunkin location. Getting into the building would be a little tough if you are unable to use the stairs. There is a long path through a little bit of construction work on the other side with ramps, but it is a significantly longer path. There are 3 doors, one a set of wide double doors. However, none of them have automatic opening buttons from what I could tell. One inside the space is fairly open with lots of seating options. Many of them would be somewhat low or too high for someone using a wheelchair, and most of the furniture can't really be rearranged. The ordering counter is accessible to all, and there is the option of ordering on a screen if somewhat is unable to verbally communicate or cannot see the main menu. This menu presents an opportunity for options to be added that could help different disabilities, such as adjusted lighting or read aloud features. The screens are pretty tall though, and some may not be able to reach all the options. The main menu is above the ordering counter with a pretty decent font size, which is not to say everyone could read it. The pick-up counter is a good height as well. There is a small patio outside, but the tables are not accessible to wheelchair users since the seats are attached. The restaurant was pretty quiet and would likely not be a huge sensory overload.

I ordered the salted Carmel or should I say that I had a taste for the salted Carmel iced. They ran out the salted Carmel. The gentleman made me a mocha & Carmel frap & I just love Avocado toast this time I added the bacon with the tomatoes ?

Bagel wasn't toasted. Was just eating egg and cold cheese on a cold bagel. Same with the croissant sandwich. Does not spark joy. The half dozen donuts were not the ones we picked. Pretty poor place to order Uber Eats from. All four of us that were waiting for this order were disappointed and probably won't waste 40 bucks again on giving another chance.

My wife goes to this Dunkin RELIGIOUSLY everyday !!! She is a timid person so when they mess up her order she just tries to drink it vs asking for a new one!!! But then today she has worked towards getting a free drink and wanted to use it !!! They then decided that because she gets extra caramel she must pay the $0.20 up charge ….but why ? She orders the SAME coffee everyday paying the extra $0.20 EVERYDAY …so when she earned a FREE drink it should be the one she pays for everyday not FREE but then the caramel you pay for …. SINCE THE MANAGEMENT CHANGE THIS LOCATION HAS GONE DOWN HILL ….would recommend if you want your coffee right to go to the one in Morse RD!!!!

Don’t come here. If you get an iced coffee, it turns out into a milkshake with how much cream they put in it.

they literally always mess the drinks up. want a peppermint mocha latte? no. you get a plain one. oh, and half the time they aren't open on time. one of the worst dunkin locations i've ever been to, probably the worst one in columbus.

Didn’t fill up cup all the way and put way too much cream in, they happily remade it, but made it the same way the second time.

This place is terrible I've been waiting on a manager to call me for a week now, rude people and I've been a customer since the day they opened the door, they are located at my job, and the way they treat people is ridiculous, I will never go there again. Buckeye donuts will get my business.