AWESOME FOOD and AMAZING SERVICE. My husband and I loved the fact that Kool-aid was on the menu. it was like being a kid again.
Amazing staff very friendly staff makes you feel at home
Ordered the 1/2 Baked Chicken with Cajun corn and house potatoes. What I received was a poorly disguised, store bought rotisserie chicken drowning in cream of chicken soup with parsley and tomatoes added to make it taste “fresh”. Sides were just ok. $23 wasted, could have gone to Boston Market for this quality of a meal. Very disappointed
I don’t even know where to start. If I could leave no star I would. After waiting over two hours due to no wait staff. Persons being seated out of order (same table size as us)and hostess stating they were called back to pick up “to go orders” but clearly being seated. Being out of food. Ice cold food being sent out and meat products not fully cooked. Our server had to keep being reminded to bring items asked for like drinks, menu, sides and being noticeably upset that we even asked. We were told that the food was ice cold because of just being put on steam table from fridge. Well why send it out? Dining room opened at 5pm. We walked in at 5:15pm. We stood at hostess stand until about 5:45pm just to give names for wait due to them taking food orders first. Very unorganized and most definitely not worth the wait. I was in town for an event and had been wanting to try this place. Unfortunately it was a very bad experience and want be back. We also had wanted to originally place a to go order in addition for later but server never came to place the order and after tasting the food figured we dodge that bullet.
Visited Shaker Location for the 1st time on Saturday January 30th, 2022. Food was terrible.. Pork Chops and Chicken were dry, greens tasted soapy and gritty, The lemonade was waaaay to sweet.. My sister and I literally left everything we ordered on the table. The manager comes out and ask about our experience, then LIED and said she would discount our meals. Brought back receipts which indicated the previous balance. The taller dark-skinned young lady with long braids was a great server. The hostees (older lady) was very mean, rude and not accommodating. VERY BAD EXPERIENCE
I absolutely love this place. I will travel 28 minutes to come eat here or any of there locations. Always friendly wait staff and the managers always working hard. The food is always on point never had a bad experience.
Great Food and Great Atmosphere
Food was terrible looks as though it was prepared hours before serving I drained oil of my potatoes salmon was gross Pork chop was not smothered as requested waiter brought out a bowl of gravy and said I could smother myself appetizers were great. Kool-aid extra sweet restaurant is over priced.
It's a Soul fusion restaurant i expected some kind of soul put into the food. The food was very bland and presentation was terrible. I was able to drain oil off my potatoes my pork chop was cooked hours before being served to me the salmon was a disgrace. I have never been more disappointed in a meal than I was today.
Never again! Dry chicken and even dryer turkey chops. Called and never got response back from manager. Next Thanksgiving.. I save my $103.00 and cook my own food. Update: Manager Mr. Clinton did reply back and rectified the situation. Appreciate the customer service.