Wanted to do hibachi but we were the only people in the restaurant on a Saturday night. Didnât realize there was a minimum to do the cook in front of you hibachi, but it makes sense. The night just didnât really go according to plan but the food was still pretty good.
We were in town for a conference and we generally enjoy hibachi when we travel. Tomo was a very good option! You must have at least two eating hibachi for the chef to come out and cook in front of you. Service was really good; our hostess was very attentive. I think itâs hard to screw up hibachi; my colleague said his filet had slightly too much teriyaki sauce for his liking - but I tried it and it was fine for me. Very cool decor and i enjoyed the ambiance.
The lady was disrespectful and rude. I asked for sprite and she didnât give it to me but gave others their Sodas. Then she made us move when we was still looking through the menu
We were in town from New York and our mother treated the entire family to dinner. We had two tables to ourselves and it was amazing. There was some confusion around reservations and this lead us to believe it might be busy but it was absolutely empty when we got there which worked in our favor. Great time.
Had a reservation but waited a long time for chef to come. He was not very interactive and didnât seem happy. The place seems run down and short staffed. The waitress was working super hard, we felt bad, it seemed like they were struggling.
Melissa was an amazing waiter. We will definitely return.
This was the worst experience! It was our 1 year wedding anniversary and my husband and I did the hibachi. The cook was not interactive at all never even talked to us! We had to sit on the complete opposite side of him cooking because they over booked and only had one cook. He over cooked our scallops and chicken, and when he handed my husband his shrimp he dropped some on the floor and didn’t even replace them. We were so excited to come here and was completely let down and it still cost us nearly $100.
Reservation: 6:30I Arrived at 6:30, I was not acknowledged for 15mins, so I took matters into my own hands; I asked to be seated, because I had a reservation (6:52 seated by a guy).I sat and waited for someone to come over and greet me. At 7:21 I was fed up and nicely asked the guy there if a server was available in our section. He then asked the bartender (who apparently was a manager) and she tells him to “ask a server”…so he did, then told us it would be even more time for her to get to us and then Samantha came over 10 minutes later (7:32). Samantha mumbles “I can take your order if you guys want to” as if we didn’t have time to be ready… and then some. ?♀️ We wanted to stay for another round of drinks but our bill was pushed on us. After review of the bills, the present issue still wasn’t addressed, so I asked if there would be any compensation? I wanted acknowledgement of our 45 min wait and lack of service received. Samantha said she was going to ask her manager. When she returns, barely 5 minutes later, she had nothing for us, specifically “there’s nothing we can do” according to the manager but tried to offer soup and salad last minute.Overall I am very disappointed in the service received, I have worked in the service industry so I am understanding but to be ignored was just lazy and rude. I will not return.
My family went to Tomo this evening. We made a reservation and were excited for an evening of family fun. We were seated offset to the hibachi grill even though we were the only four in the area that could accommodate 8. We ordered and the chef came out. The hibachi chef barely interacted with our family. He bounced between two grills. On the other grill, away from our family he cooked the rice, seafood, and all the meat. On our side, he cooked the vegetables, which he just tossed on there and let them be most of the time. He lit the "fire" and claimed to have created a volcano but it was the saddest one I had ever seen. Just because you say volcano and light a fire doesn’t mean you actually did that correctly. I spoke with our waitress about this and she quickly dismissed me and told me the chef would be back around to our grill. This in fact did not happen. When I shared my concern again, I was quickly dismissed. I spoke up a third time about our lack of hibachi experience and tried to give feedback so this would not happen to any other family. I shared my sadness because my young children did not get the same experience as the family next to us. She started to dismiss me again. There was no apology to me or my family. There was no financial compensation offered to offset our lack of experience. This place was way over priced in the first place. We asked for the bill and she put her own tip, even though the menu clearly stated they would add 18% for parties of 6 or more. I have never had such an awful experience at a restaurant in my entire life. I urge you all to steer clear of the place. You will be utterly disappointed. I feel sorry for the owner of this establishment and anyone else who walks through those doors. Stay away!
Soup almost tasted like water. Sushi was good. Everything else was Mediocre really