Don’t order delivery from here unless you want to wait for a couple hours. If you only had one driver you should have adjusted your your estimated delivery time before I placed and paid for my order. Unacceptable. Not cool. Should have called and offered a refund welll before an hour and a half went by. This hotel and your shop are legit like 3 minutes away in a car.
It was almost midnight and we had just got into the hotel next door. We walked around downtown but Rascals was open til 4am so we got a bite to eat. 3 cheese steaks and a jumbo pretzel order. Was the food the best in the world? Heck no. But did we eat when everything else nearby was closed and enjoy our food? Heck yeah! Got take out and brought it back to the hotel. Savored every bite. It's mediocre food, but a good place to go if there is nowhere else you can go.
Jake the manager at this location is the absolute best! The food is also consistently fresh, hot, and perfect in every way!! :)Jake went out of his way as well as the General Manager recently to make sure our order was to perfection. No joke! These two managers should be proud. I am very happy with their service to us hungry. Clevelanders and those visiting our great city :)And as a proud United States Marine (Infantry/ machine gunner- 3 tours-2001-2005 yes to Afghanistan lol) I love it when people take pride in their work. So thank you to Jake and Scott. Their employees too :) Semper Fi. Everyone you will love your not only your delicious hot fresh food but your experience too.
Terrible, Ordered 2 BLT wraps well done bacon, sent a slimey undercooked wrap forgot the frys I paid for called and complained the Asst General Mgr said she would give me a credit. Called back 2 days later they said there was no credit they just refunded Waffle frys . So did she not only lie to me knowing the one wrap was disgusting and was inedible acted like it was no big deal so no lunch for me and then to be lied to. Never again will I order from such a dissapointment of a restaurant.
The pizza here truly makes it a different kind of pizza place. The wings are good and they have a nice chicken wrap that I would recommend. Besides that, it's an amazing place.
Was in Cleveland over the weekend for NYE and the Cavs game. After the game we tried literally everywhere to find some thing to eat. Upon giving up we found this place just a few doors down from out hotel. Boy were we greatful! The staff was great and very attentive while answering all my questions being a noob to Rascal House. We loved everything we got. Chicken strips, soft pretzel, pizza by the slice, both kinds of fries. All good! My only knock was we asked for 5pc tenders only received 3pc tenders. Upon looking at the receipt we were only charged for 3 pcs. So no harm no foul. No a big deal. We would gladly eat here again. Gotta try the burger and gyro next time! Thanks for saving us from having to eat a vending machine dinner!
I've had the worst customer service experience at this establishment. I placed a online order on December 1st to be picked up at 845pm. I got to RH at 845 exactly. I placed a timed order because I was on lunch and had to walk 5 minutes there and 5 minutes back. When I got to RH my food was not even close to being prepared, in fact I found out later that they didn't even start my order. I asked for my money back from 3 people including the manger on shift. One said it wasn't her fault, the other walked away from me in the middle of my sentence and the manager of all people got into an argument with me. She refused to provide me with proof of a refund. I told her to give my food or my money. She tried to kick my out, because I asked for my the product I paid for. We had exchange of words and I finally got my food 15 minutes after the time it was supposed to be ready. They need to train their workers that the customer is always right and that it was their fault my food wasn't ready on time ???.
Haven't had a Rascal House pizza since I used to go to shows at Peabody's many years ago, but I had my first one in a long time today and it was every bit as good as I remembered it!
I use to work for the Rascal House years ago across from CSU. I visited Cleveland this past Aug 2021. So nice to see same great food.great service and good atmosphere as we did years ago
I eat here alot and it's always yummy matter of fact I will be ordering later today lol