Very friendly and fast service. Delicious food ?
Did not wash hand after she finished with her sandwich and started to help customers with unwashed hands.
This is REALLY disappointing! I sent my boyfriend to get me a free meal with my free meal coupon… what a TERRIBLE experience this was! (Saturday 1/22/22 aprox 8:30PM-8:45PM). There was a woman and a man… the woman helped him at the counter, first she said that the coupon was for the Roman Burger meal only which the coupon SPECIFICALLY states ANY free meal, not just the Roman Burger meal. He had to argue the fact that the coupon clearly states any meal… to the point she had asked if he wanted to speak to the manager which he said yes (the man was the manager it seems)… he came over and agreed the coupon said ANY meal… he continues to order, asking for my original Italian meal with fries well done… asked for EXTRA dressing on the side which he was informed that it would cost $0.5 extra to get extra dressing… after agreeing to pay that she moves forward to not only fill the TINY container NOT EVEN half full with the dressing but doesn’t put ANY on the sandwich itself… THIS IS EXTRA DRESSING?! (SEE IMAGE!)… after watching her only drop the fries once, my boyfriend had restated he’d like the fries well done and crispy (which she had already acknowledged the first time and said that was okay)… she continues to say something along the lines “That would mean I’d have to put them in again”…. Are you serious!? That is what well done means! YES, DROP THEM AGAIN PLEASE. After receiving the food my boyfriend brings it home (only about a 2-3 minute drive from this mr hero).. I took out the fries and there was such a SMALL AMOUNT of fries it’s RIDICULOUS… THIS IS WHAT COMES WITH A REGULAR PAID FOR MEAL!? (SEE IMAGE)… literally counted them there was 9 FRIES… 9! I had asked my boyfriend to double check to make sure he didn’t eat any on his way home and he did not! After him telling me everything that happened and then seeing the fries I said “IM WRITING A REVIEW, THIS IS OUTRAGEOUS”. My boyfriend said he felt there was a very VERY negative attitude from the female worker since the second he informed her of the coupon… as if me getting a free meal was such a inconvenience for her and A PROBLEM, mind you I PAID for this coupon in the first place! There was absolutely no reason to treat a customer like this, my boyfriend didn’t deserve the terrible treatment/service, disrespect and disregard. I am very bothered by this situation and Mr. Hero, this will most likely shape my view of Mr. Hero in a VERY NEGATIVE way forever…
very disappointed with our online ordering experience. we placed an online order the day before and it was not ready when promised for pick up . we were told we didn't have an order, and someone already picked it up . we were given our food which was mislabeled and given to a vegan in our group . Not likely to go back to this Location .
Terrible customer service ignored my order and only took my girlfriends order will not go there ever again
Terrible customer service ignored my order and only took my girlfriends order will not go there ever again
Very fresh and warm everytime real respectful
Clean Place And Friendly Staff
Ordered on Uber eats ... very small portion of “large” fries , Roman burger was ok ... missing 2 cheese sauces ... and they even messed up my drink order ... how do you mess up a Dr Pepper ??? Really ??? Really need to at least act like you care guys it’s really not that hard big disappointment... won’t be back
Took away the 5 for 20 deal was the reason I would come to this location