It took a staff of 5 more than 20 minutes to make a single drink, and make it incorrectly. Half of them were on their phones just standing around, and the girl at the register didn’t even help me when I was at the register because she was on her phone. God awful customer service, how can someone be this terrible at their iob.
Service is extremely slow. Ordered the Honey milk tea with boba and this might be the worse that I've ever had
I never heard of this restaurant before, but ended up ordering a drink online while I was waiting for my food at Capos to be prepared. I’m not local to the area, so I wanted to maximize my food experience and ordered the Thai milk tea. The online platform allowed you to not only order your drink ahead of time, but also customize your order. Without knowing anything about this restaurant, I ordered my drink with light ice, sweetness was a 1, and I didn’t add anything to it because I had no idea what would be good. I was able to pick my drink up earlier than the order stated, so it was ready quickly. It unfortunately wasn’t what I expected, but it wasn’t horrible either. It was not sweet at all, which was fine because I didn’t know how to gage the sweetness level when ordering. I’ve had authentic thia tea many times and this tasted like black tea with milk in it vs what I am used to.I’d like to come back and try something else I would probably ask for a suggestion from the staff so I could find a popular item or a good combination of a drink and add ins.
It is one of the best boba tea I have ever had in Cleveland ! The shop is little too smelly but I really enjoyed the tea. They have good range of flavors in tea and bubbles! Little too concentrated in strawberry lemonade. But I was really impressed and definitely would go again for boba tea.
I ordered 3 cups of milktea with regular sugar but it taste like water. So disappointed when i drove 40 mins to get there but end up with throwing it away.
Ordered the Rosehip Milk Tea. So good, I ordered a 2nd one. Clean dine-in experience.
My matcha boba was good, but I’ve had better. This is probably one of the better boba places out of the very few options we have in Cleveland
Their hours said they close at 7:30pm today. I got there at 6:54pm and the door was locked and I saw a sign on the door that said closed at 7pm for maintenance, which is fine. However, I was there 6 minutes before that. It’s not good business practice to close earlier than your posted sign, I understand maybe 1-2 minutes but 6 is unacceptable. This isn’t the first time this happened, it seems like the employees are just lazy.
I went here for bubble tea. I am grateful there is a place that has Boba here. I would have preferred a milk tea but they didn't have dairy-free options I felt good about - something from a powder and artificial creamers doesn't sound good to me. I think I got spoiled by Boba Guys in California using real almond milk and coconut milk. The hot green tea boba that I did order was good, though.
Just walking by and decided to run in to grab a little bite to eat and I liked the vibe in there. It was clean and the customer was good. I will definitely revisit