Ordered 1 hot coffee and 2 iced- all three coffees were incorrect. Employee that wasn’t at the front when I ordered yelled at me that I didn’t say what I wanted correctly. Then proceeded to talk about how I don’t know how to order coffee. This said employee is not qualified or mentally fit to serve coffee or interact with the public.Customer behind me questioned her coffee and was told by the same employee “ that’s what she gets”. Customer said “I should’ve got Starbucks” the same employee stated “F**** Starbucks, they don’t have s****”.Then I see the same employee eating in between serving customers. Gross!!!The 2 employees today 5/9 at 11:47am are the poster children for laziness, uneducated, and worthless.
Donuts were not in the display rack, giving the impression they were all out, then recieved the wrong donuts as the gentleman at the counter had no idea what an old fashion donut was. I will never purchase from there again....
Wife and I ordered two breakfast sandwiches about 45 minutes. We waited for 32 minutes, and at that point asked for our money back.Not only did they not care, they then made us wait back in line to get a refund. While my wife waited for a wound I was able to walk to chick filet ten feet away, wait in a much longer line, order abs get my food before my wife even got refunded.Not a single person working at dunkin doughnuts had a mask on, much less a clue what they were doing, or the fact multiple people were furious and asking for refunds.Never go here!!
The absolute worst customer service I’ve experienced in 62 years of eating donuts and drinking coffee. Belligerent, arrogant condescending female employee has no business dealing with the public. Avoid this place like the plague!!!
Stopped at Dunkin’ Donuts at Cleveland Hopkins this morning. Worst experience was treated awful by the employees. I would never patronize this embarrassment to Cleveland ever again a one star is being generous.
The absolute worst customer service I’ve experienced in 62 years of eating donuts and drinking coffee. Belligerent, arrogant condescending female employee has no business dealing with the public. Avoid this place like the plague!!!
This place is a joke , workers cant open bags of product, get drinks right or stock doughnuts apparently..I'd fire every single one of em including the manager who wasn't there either.
No one at counter when I came through wanted to purchase COFFEE. It’s Aug 8th 2021. 5:30pm SAD :(
Place didn't have cheese and then didn't even discount the already over priced sandwiches. Very upset because they charge extra if you want more but won't discount what they don't have. Shame!!!
Service is very slow and all over place check your burgers before you leave please if you order a beyond meat burger!!!!!!