Unfortunately went here for supper (haven't been able to visit in over a year from last time) and rice was soggy and also parts undercooked. Was missing egg roll, the fried snack sticks tasted old/stale, beef lo mein was soupy and noodles mushy, sesame chicken had maybe 15 sesame seeds on it (now that's being picky, but true)... Well, you get the picture, it was disappointing. We figured to let the manager/owner know, because maybe they were unaware, so we called the next morning to be helpful (we were not looking for a refund or free food, I personally wouldn't want to come again after trying the food).Asked for a manager over phone and spoke to a woman and let her know what happened. 1st thing she said was, "why didn't you call us yesterday, now it's too late and we are not going to do anything", I replied, "that's unfortunate to hear, because we weren't calling in to get free food or a refund, we were just letting someone know so they could be aware and get a sympathetic ear". They responded by saying, " well, no one has ever complained about our fried rice. " After hearing we were not going to get a sympathetic ear, I closed the conversation.Disappointed.Maybe they get complaints all the time (whether true or untrue), so they have instinctively turned on self defense mode. I'm not sure, but we are not returning here.
I’ve ordered takeout from this place several times in the past, and got to expect the portion size of my meals. Yesterday I ordered my usual. Now, you are getting half the portion of what you used to get for the same price. When I called to complain the lady yelled at me that it was the same amount of chicken, which it clearly was not. Don’t appreciate being cheated like this, then yelled at for saying something about it. They are robbing their customers. Never again.
Absolutely one of the BEST small businesses I've ever had food from! Every time I call and order to go the staff is very friendly and helpful. My orders are always consistent in taste and accuracy! By far one of the best places to get food from around here!! I always recommend them, you won't be disappointed! (Try not to order through Doordash, our recent order was completely wrong due to our driver giving us the wrong order. China Bay even remade our order free of charge even though it was a little after hours!)
Went here for a door dash. The owner was ignoring me and cooking rice. Then she starts digging in her NOSE AND STILL COOKING TOUCHING EVERYTHING. She comes up to me yelling Whats your order. I tell her to wash her hands Now before handing me my order. She throws hand sanitizer on her hands then throws the bag at me. I had to throw hand sanitizer all over me and the bag. Very nasty and WILL NEVER COME BACK DISGUSTED AND YALL SHOULD BE CLOSED DOWN
Food was good and guy working there was cool
we ordered for years and everything was fine until it wasnt. a few months ago the lady took the order and we were missing something so we called back and that same lady called my wife a liar because we wanted free food.we called months later which was yesterday, this crazy lady did it again and she swore it was our fault. by the way everytime we order we are rushed off the phone that tells me shes not paying attention. if you read this and youre the owner you just lost my buisines I will not go back after this.
NEVER ORDER FROM THEM!!!!! It was simple. I ordered pork fried rice and they sent me the wrong rice! They refused to send me the correct rice and we’re ignorant and rude!!! I get so sick and tired of people on the other side of the phone talking like they’re real men when there really a bunch of cowards. What a restaurant can’t correct the problems they deserve nobody’s business
Food aways good never disappointed
I tried to order hot wings. The owner told me they didnt have hot wings. I said "are you sure because ive ordered them before? She said with an attitude. "I already told you! We...dont....have... Hot wings!"so i went and grabbed a menu and showed her "hot wings on the menu" Then she screamed in my face in chinese. I dont know what she said but then her family and friends busted out laughing at me. I'll never go here again.
Just plain nasty I would never ever go there again on god???