This is the first time I went online to order from their website and it was a very good experience. The website is user-friendly and having Photos of the entrées made it simple. I was able to pick a time for pick up and have it product curb. The food is excellent and we will be doing this again in the near future at the Olive Garden on Fields Ertel Rd.
Worst experience I would ever had in any restaurant yet. From the beginning to end it was total flop show and total disappointments. Worst server we could ever had. She had us wait atleast 15-20 minutes to just show up and say I am your server, drink orders was wrong, food serving was late, no silverware given, when asked she just thrown few, no napkins, no Olives in Olive Garden, kids cake not served, total mess.The worst part was they seems to have people in staff who steal customer’s phone, yes that is true. In hurry we left a phone on table, within 5 minutes leaving the table we realized it and came back to get that, phone was not there on table, we asked server and cleaning person about the phone, they said they don’t know and did not see any phone there. We were sure we left it there, so we thought may be at front desk or with manager however phone was not even there, that’s when we thought to give last try to use our Find app on my other iPhone before filing official complaint, and our find app was showing my phone was in this Olive Garden restaurant, I reached to the exact location shown on app, and tried calling the missing phone, luckily I could hear the ring, I asked servers for help to figure where exactly the ring sound is coming however no one seems to be interested in helping :( then I decided to search it myself and to my surprise phone was hidden somewhere back in one of their cabinets, then one tall person of the staff tried to help to get the phone out from their however after so much effort he could able to take it out, he was also surprised why someone will put phone there. So disappointing with this incident we reached to restaurant manager, even manager agreed that if anyone of the staff might have find the phone, they should have given phone to manager or front desk. So intension were clear that someone from their staff was trying to hide the phone and ultimately steal it.I would suggest manager of restaurant to investigate the issue and find the culprit to rebuild customer trust.I would not recommend this restaurant to anyone until restaurant have honest and trustworthy staff.
Service was great until we were ready to check out. I guess you just have to wait for your waiter to see the flashing table kiosk. It doesn't send a message to anyone? Food was absolutely delicious and I came late but was attended to quickly for my drink/food order.
When we FINALLY got our food, some of it looked like it had been sitting under a heat lamp for a long time!Service wasn't totally awful. That could have been much better.All on all this is it's Olive Garden makes me wish we still had Fazoli's in Cincinnati.
The service was very good and so was our food. I really like the Chicken and Gnocchi soup. I'd get salad, but they many times seem to think lettuce is white, and that is not appealing to me!
Great food, Great service. The app said no wait but when we arrived, 20 minutes. Fortunately, they found us an open table quickly and offered to comp an appetizer or dessert. While we declined, it was greatly appreciated . I normally order to go but after our wonderful experience tonight, we'll be coming inside more often ! Thanks!
Very unsatisfied with my customer service tonight. My husband and I came in about an hour and twenty minutes before closing time and the host rolled her eyes at me as asking how many and complained that she wouldn’t get out of there till twelve o’clock or later in the night . It was just very unprofessional. We came in happy and ready to leave a great tip hoping to get good service . Food was good but service was absolutely terrible . Constantly rushing us out the door .
Unable to make reservations online for more than 6 people and we had 8 (one of whom was an infant). Website said to call if the party was larger than 6 so we actually called. Employee was rude and said she would " let someone know" but didn't even take our name! So we went online anyway and made reservations for 6 since 3 in our party were kids. After all that we still had to wait over 30 minutes. Asked 4 times and 2 different waiters for a baby carrier sling. Service was kind of slow. Peach Bellini was awful.
Worst service I ever had here at this Olive Garden. Server refused me and my friend salad and breadsticks, waited an hour to take our order. Then I called the manager Friday morning on Jan. 28th at 10:35 am and he had the nerve to try and argue with me about it. The entire service of was horrible and conversation with the manager was even worst. Unprofessional as hell.... If you want really great service, visit the Olive Garden in Oakley!
We had a party with 15 people and ordered three different main courses. We got all the sides and the salad and it was great. Pick up was easy and we had a very nice dinner.