We arrived a few minutes before closing thanks to traffic, and the female employee did not want to help us. The male employee took over and made our food. The taco meat wasn't drained after cooking, so there was a ton of grease running out everywhere. Hopefully the other locations are better than this "corporate test store"
Yesterday at around 8pm, my daughter and I went to hot head burritos for dinner and we received the worst customer service. We were the only ones there and the two servers working had a really bad attitudes and kept rolling their eyes. My daughter was asking for specific ingredients but they kept saying that they couldn't understand her, even when she kept repeating herself or saying the ingredients in English to be more clear. At the end at the cash register, one of the servers had pressed the wrong button, the women said to press cancel. I wasn't sure if she was talking to me or her coworker but when none of us moved, she said in a harsh voice "press cancel!" No coming back!
Took my Mother out to lunch with me on the way to the Drs office. Mom had a fish taco & I ordered a keto bowl. The food was decent. It wasn't crowded at all. The restaurant was clean & well maintained. The staff was friendly, courteous and effecient.
I use to work there literally for a week they wasn't putting me on the schedule and ask me my availability and kept tryna give me other times I wasn't available I called up there and was told the manager was gone call me but he text me once and ask for my availability and I told him and never received a message back so I text and ask when was the next day I can work no reply. Now I'm trying reapply to a different position and they said I was ineligible for job abandonment like what that's crazy why lie ?
Been here many times and this will be my last. The manager was very rude and if you saw how he handled the food, you would stop eating here too.
The ladies behind the counter were kind, curtious and the food was good . What more can u ask for !
Chicken was dry and cold. Brown rice was on the harder side. Seems like food isn't on a expiration timer or rotated?
We went to this location today for the soul purpose of having a margarita with lunch and not only was every single drink dispensers out of service but the restaurant was covered in fruit flies and the chicken was inedible (would not have even fed it to my dogs) I felt so bad for the employees who were clearly embarrassed and said it is out of their hands that the company gave up trying to solve the fruit fly issue. We will not be going back here and I would be surprised if they can keep any return customers , no body wants flys landing on their food.
Last time I went in this store I got charged 10.45 for my burrito. Today I went to Chipotle and it was 9.10 for the same chicken queso. I like the tortillas here and the sauce options, but that doesn't compare to the meat quality of chipotle. I did stop in at least once a week, but no more.Update. When back again today and the price when up to 10.75. Just not worth it.
Normally this store is great, but they have a new sign saying that due to staffing they will be closing at 9pm. We went there tonight at 8:20pm and the doors were locked with multiple people walking up to the doors.