How does a well known franchise place run out of lemonade? Tried to order a Matcha Tea with Lemonade- they were out of Lemonade. I was offered some apple or peach drink. Then I asked just for a Matcha tea. I was told to hold on. Told them to forget it and pulled right across the street to the new coffee place!
I frequent multiple Starbucks and I have to say this location makes the best drinks. Good job guys!!!!!
Good place good product good people at this particular store. However as of January 13th Starbucks command headquarters in Seattle has dictated customers will no longer be allowed to do anything but use the drive by windows or come in to pick up and leave; local store personnel have no say in this. This may all smack of corporate attorneys trying to ensure they can wash their hands of anything having to do with this damnable covid19 virus.As of Friday April 22, actually for several weeks now, you CAN enter this store and sit down and enjoy your drink. Masks are optional. You will see people who are alone and people in groups of two or three or four.... So it looks like things have returned to normal.
Amazing customer service. I wish it was easier for customers like me, who don't use cash, to leave a gratuity.
I’m not even from Ohio but whenever I visit my family here, they always make my drink perfect. Literally none of the Starbucks in WA can make my drink good. And it’s not even complicated. Just a VSCB w extra SC and extra pumps. Nothing crazy.
Great location and service. I love all the loser soccer moms who complain about the time it takes in the drive-thru. Maybe park the car and walk a couple steps. Probably wouldn’t hurt you tubby
I'm sorry but this is the slowest starbucks I've ever been to. I always try to use the drive thru but after 15 minutes of waiting and barely moving, I give up and go inside. My order is always right and the baristas aren't rude but it's so slow I have to budget an extra 30min every time I go here.
For months, this location is the only Starbuck's store that screws up a simple Iced Shaken Espresso every time. See photos ^ of what it's supposed to be vs. one of the multiple variations of how they screw it up, again, after I refused the first wrong drink and they handed me the latest wrong drink ^. What it should be: 16 oz. Grande Iced Shaken Espresso with cinnamon powder and 2% milk. Variations of what they give me instead: black Iced coffee filled up to 2-3" only, black espresso without ice not shaken, sugar syrup that my app shows I specifically request they omit, forget the cinnamon, etc. Then they argue that Starbucks tells them to make it "that way" while "that way" is different for each barista at this location and any other Starbucks makes it properly. The last straw was an employee saying "they hate making this drink and I should ask for extra oat milk instead." What? Oat milk isn't even in the ingredient list. And why would I ask for "extra" any milk - see the pics. If they made it correctly there would be no complaint. The manager, Brie, said she'd comp me one of their screw ups and to tell the baristas when I'm there, but the batista claim no knowledge and charge me for yet another wrongly made drink. When my husband or I call, most of the time the phone rings and rings and no one answers or the phone connects and is disconnected immediately. When they do answer, they make excuses and/or argue that Starbucks is forcing them to make it differently from their web site and app, while other stores make it just fine,, correctly. What is going on at this location that they can't make a simple drink then argue, contradicting their own web site and customer service reps?
Ordered an iced blonde vanilla coconut latte. They give me a frappe. Told them that wasn’t right then they give me hot coconut milk… never will go to this Starbucks again. Horrible service
Overall, a nice enough place to stop in for a coffee. However...The wait in the drive-thru tends to be very long. Some days the line of cars snakes around the back and side of the building. Be patient.They seem to have high staff turnover. Not a big deal, but some of the new people don't seem to have enough practice making standard drinks.I haven't complained, but I suspect they are substituting 2% milk for whole milk in the iced coffees. I know what 2% tastes like and looks like in coffee, and when I ask for whole milk, my coffee arrives very dark and tastes like it has 2% in it. Not a big deal, but still, don't lie to customers. Just be honest and say you are out of whole milk.The young baristas are mostly OK- friendly, quick, and so on. It's the older baristas who seem to have a sense of entitlement. As in, "I have worked at Starbucks for years, so a mere customer has no right to question me." If the older baristas (as in, certain middle-aged women) make your drink, and they don't get it right or they take literally 15 minutes to make it (when there are only 2 or 3 customers in the place), they rarely apologize, and sometimes even comment to the effect that "it's not a problem. I made the drink the way you ordered it." Not cool.Finally, and but quite importantly, the volume of music in this Starbucks location is earsplitting. I mean, seriously loud, as if you are in a bar and someone is blasting the jukebox. I don't know why Brunswick Starbucks thinks this music is essential to coffee drinking, but whatever. I don't know how anyone can converse with friends or even hear themselves think in such an atmosphere. Worse, they don't normally play the standard Starbucks corporate background tunes, but barista playlists. This includes grating rap songs, vulgar language, and such. Completely inappropriate for anything resembling a "family" environment. Why is this Starbucks' new image? I am at a loss.