Disappointed. Arrived fast but at what cost to quality?2nd time this has happened but the last time I order.
Ordered last Friday. My pizzas arrived fast but I received the completely wrong order. Contacted the store and was told I would get a refund. I didn’t get a refund. Contacted customer service and got a coupon for a free cheesy bread. Wth?
It's OK, not the best pizza I've ever had, not the worst either.
Tonight was the first time I had ever ordered from Marcos here in Brunswicks. We just moved here. I am highly disappointed with the quality of my food. I ordered a 12 steak and cheese. It had looked like the sub bun was put threw a grinder and pieced back together. I was missing toppings and it was ice cold. My husband ordered a 11 chicken club and it was missing toppings and also ice cold. Also might I add this was a pick up order and I live right by Marcos Pizza less then 3 minutes away. Milage 0.5. When I called to talk with the manager they were very rude and seemed like they could care less and seemed to be bothered that I was calling. This is no way to treat a new customer. I also did scan the bottom of my receipt and filled out the survey.
The dough was old I could tell it was from the night B4 and my onion topping was severely lacking. I luv there cheesy bread but it was just ok we spent $40 n I feel like my money was wasted!
Online ordering says food is delivered 20 mins before it actually arrives. I live 5 mind away so after 45 mins of waiting I called in. A young kid answered and just yells " were not taking orders right now!" And hangs up on me. I called back. Get a super rude "hello!" And I nicely explain I've already ordered and I was looking for an update bc the online ordering says delivered and I wanna make sure there's no mix up.. And without asking me any information or even what I ordered etc he just goes "it will be delivered.". That's it.The delivery man was kind and wonderful and I would not have minded the super long wait if their system and customer service matched that. Or if they just answered my questions when I couldn't figure out where my order was. I don't care how great the food is I will never order again to be screamed at and hung up on.
Yum yum ? Highly recommend.
I have been ordering fromMarco's in Brunswick for 30 years. Tonight I ordered my usual small pizza for carry out, was told 20 min and when I got there it was no where to be found..I was very disappointed will likely order elsewhere next time
Quick and simple, White Cheesy pizza and cheesey bread
My family likes Marcos pizza so that is not the main topic of this review. What was most impressive was the care of management that the order and after-care, yes, after-care was excellent. This location is almost like "Cheers" where everybody knows your name. Specifically, the manager pays attention to the customer and treats them like "friends of the business" and not just customers. Impressive.