Customer service isn’t a high priority at this Panera. Orders delivered through THEIR app, that is not filled correctly they do not honor the mistake. They kick you to DoorDash who has no record of your order. This particular Panera is not customer friendly. I’ve visited the restaurant twice and ordered online twice all orders over $45…every order missing something. Maybe that’s an insignificant amount of money to some…so I’ll take it to a different Panera not owned by DACOH HOLDINGS LLC.
The morning drive thru is very slow. Add at least 15 minutes to your commute. I was late for work this morning, I just wanted a cup of coffee....
Each Panera is different in service and in quality. This Panera has not been the most reliable with either service or quality. The most disappointing is when I pay more than two dollars for coffee and get a cold/lukewarm cup. The prices and portion sizes at every location are pretty terrible. It has a good atmosphere to chill out or pull out the laptop, but it's not friendly on your wallet.
Food was good. Drive thru service was fast.
Delicious ! Always a good place to grab some quality food.
Yesterday I have placed an order to be picked up at 5:50PM. This is the 3rd time I am ordering from this place. 2 times of 3, my food wasn't in a sealed bag (that is how you get the food from PANERA IN Austintown) and was laying on a shelve, in the dinning, where anyone could touch it . When I have asked for a bag - the answer was "What do you need the bag for?". I have no words for the quality of service .
Really understaffed and we seen no manager there to help give direction. Felt bad for the employees
I enjoyed my time spent at this Panera. I was very surprised that they had a drive thru, very cool!! The speed of the food was average as far as what to be expected from Panera. The prices I feel have risen tremendously or else something happened, $45 for 3 adults to have lunch is no deal in my opinion, but we paid the price and the quality was decent, at best. The french onion soup was remade once while I was waiting for my Bacon Turkey Bravo, but nothing to write home about...but enough for me to leave this review, I guess.
More expensive than I recall, before pandemic. Some staff not friendly.
Service is good very friendly the food is always fresh, calm clean atmosphere