Awesome food and great service !!!!
Great f?d
Went here for the first time and will never go back. First off while I was ordering I pointed to something that I wanted to know what it was and Teresa G. so rudely said can you not put your hands over the divider as I see flies flying over the food and people leaning over the divider talking into the food when spit or anything can fly in the food but apparently that is ok. She clearly is not a happy person so maybe she needs to go find another job. Then when we got home and ate, the food was awful and cold.
I am not one to bash a "local" buisness But the service I received at Hot Heads on Boardman Canfield Rd, Across from Meijer is the worst I have experienced in a long time. Started on Wednesday @ approx 7:25 pm I stopped in to buy 3 bowls, which cost me $35.85. When I purchased these bowls in the past from Hot Heads the bowls where full bowls. Yesterdays bowls where half full I was like wow cutting back are you and I was told yes. It did not seem right to me It felt and looked more like they where low so they had to skimp and stretch they stuff. I Called the store manager this morning and she said no the bowls should have been full. She offered to comp me ONE "Free" bowl. I said it is a little comp considering I spent $35.85. I accepted it and she said just stop in and tell them your name and it will be on the house. Well I went out of my way made a special trip to get the comp. I ordered my bowl and when it was done I told the I have a comp from yesterday and Benjamin said you have your receipt I told him all I was told is to give my name no one ever said bring your receipt which I did have at home. He refused to comp my bowl and offered to sell it at 10% off. I asked him to call the manager I spoke with he refused. I asked for a number to the main office he refused, I asked for the number for district manage he refused. POOR POOR POOR customer service. Good way to loose customers.
They make incredible burritos
Great options for the burritos.
Customer service is everything. The girl behind the counter made me feel unwelcome. While making my burrito it's obvious the ingredients come straight out of a can. So glad the customer service was horrible enough to make me question the food too. I walked just a couple doors down to The Simple Greek and had probably one of the best experiences with food and customer services I've had in a long time.
Staff was patient and spoke clearly
Love the food and burritos, when they are made right. Latley when I get a burrito the employees have been skipping steps. When I order my meat spicy, instead of mixing the meat with the spicy sauce they have just been putting the meat on the burrito then the spicy sauce over top. It honestly ruins it for me. When they do it right it's perfect but latley I feel like they have been being lazy and I've been disappointed.
Wasn't given all the options and was ok food for my first time. Probably won't go back to this location though.