Ordered full rack. They gave me 7. Mentioned it wasn’t a full rack. Came back with 5 more. Burnt. Cursory. Dry. With sauce on them. Ribs that’s been sitting for far too long. Different quality from my initial portion. Zero tip.Changed from 2-4Left a great tipManager good dude. He made it right.
The food was great. One of the best steaks I've had in a long time. Harrison was our waiter and he was amazing. He bagged our leftovers, got us to go drinks and took our appetizer off the bill because it came out late. We weren't even worried about it. He made sure we were taken care off.
We visited this location on Mother’s Day. We arrived around 5:30 PM and did expect a long wait. We were happy to discover that we only had a 20 minute or so wait, and we were seated in Heathers section. She did an amazing job, she had full tables and a table behind us was having a problem with their food and a manager that was not available to come out. Throughout this she greeted us immediately took our orders, and brought us fresh bread twice, made sure our drinks were never less than half full. She came back and checked immediately after we had our food to make sure it was all correct, even bringing me more bacon and cheese without scallions when she saw me picking the scallions out of the extras she had brought out from the kitchen, without my asking. The food was good as it should be but our server, made the entire experience so much more enjoyable. She is definitely someone that not only takes pride in her job but chooses to do it to the best of her ability and it shows. I hope that she gets the recognition that she deserves especially to do that on a day such as Mother’s Day when they were extremely crowded she had all her tables full, and had unhappy customers, for something beyond her control.
My boyfriend and I always go out to many restaurants but this experience was different! Our waitress Heather was phenomenal and we were so lucky to meet her! We had NO complaints and everything we asked for she did it with a smile on her face! Our food was great and drinks were amazing as well! This was my first time at Outback and we will definitely be back! Thanks again Heather!
Awful! Service was awful. Interior decor is awful. Loud music was awful. Food was awful.Our server, very new, tried her best but needs a lot more training. She took our drink order but never brought the drinks. She returned to the table asking if we'd like bread, but neglected to bring plates for us to put it on. Still no drinks. She took our dinner orders and double- and triple-checking for accuracy. I asked if the kitchen could do my steak "Pittsburgh Blue," and she listened as I told her what that meant, she went to the kitchen and returned saying they could, in fact, prepare it that way. I ordered the bone-in sirloin, "Pittsburgh Blue." She asked how I wanted it cooked, so I explained the process all over again. Then she repeated everything to us to make sure she had everything right. Still no drinks. Still no plates.After almost 10 minutes, the plates came, but still no drinks. After a while, she said they didn't have my wine. I ordered a another, having to go to a higher-priced one, but no matter ... they still didn't arrive for at least another five or more minutes. There was only one table of two next to us in her section.A different server brought out our meals but some things were missing: a side of grilled mushrooms and horseradish sauce for an order of prime rib. My steak was not "Pittsburgh Blue," it was blackened. Granted, it was nice and rare on the inside, but the Cajun seasoning was so hot I needed ice water between bites. The baked potato skin was overly salted and salted up each piece of steak that was cut on the plate.We really couldn't fault our server. She told us she'd just started, so we wanted to cut her some slack, but the lag time between drinks, plates, additions to our order and my entree tested my patience. Plus the music was so annoying and loud, it was hard for us to hear ourselves talk.You'd never know Outback has an Australian theme, the decor was not just "minimalist," it was uninviting, had nothing of interest on the walls and looked like it was just thrown together with leftover warehouse junk.Go to Longhorn. Food is better, service is better, decor is interesting, clean and cowboy chic.
Awesome service and good food
We always enjoy filet mignon at Outback but today it was SO GOOD. We had the BEST server, Quincey, and he took such good care of us. We were seriously impressed. Will definently recommend.
Good food, good service, ice cold beer from draft. Clean and convenient to our hotel and also across from the Hanes Mall.
A restaurant that orders to go at 8 pm, they tell you that the food will be ready at 8:30, arrive at 8:45 they tell you that in 5 minutes and they finally deliver the food at 9:15... They should definitely hire experienced kitchen staff. and his other employees must stop telling lies that in 5 minutes the food will be ready. Don't waste your time, now I understand why when I order through an App the food never arrives.
The steak is tough and well done.Waiting all week to get a good steak and I come home (takeout) and this is what was in the container.I ordered it medium. The mashed potatoes have a bad taste to them. The bread was not warmed. This was ordered on March 4th 2022 at around 7:00pm