Woman at drive thru was very friendly and prompt. The food was really good. They have a high score. Grade A. I will return again.
This fast food restaurant is n the large Parkway Plaza parking lot near the entrance w/a stop light on Silas Creek Pkwy. No outside tables but u can dine inside, get takeout, or order n the drive thru. They have a public restroom. This location is always clean & the employees r friendly. They get ur food ready quickly & rarely mess up an order. The price of "cheap" fast food has gone up so much that it's ridiculous & just not worth it @ most places but that's usually not the case 4 KFC. Actually I happen 2 prefer this location over other local KFC branches. The food is hot, the chicken is juicy, the fries r crispy, the biscuits r soft & they have a tasty flavor of Mt Dew (Lightning) that can b found nowhere else. If u r n the area & u like fried chicken & don't want a bunch of healthy veggies 2 go w/it....especially if u r short on time then swing by & get ur grub on!
I got the wrong order again I didn't write a review the first time and now I wish I had . They take too long to get your order as well as give you your order . And most of all they are not nice. They act as if they don't care about their job and the customers.
Everything was delish and the drive thru was pretty fast. Love me some good, hot, finger lickin KFC.
This place always forgets to put your complete order in the bag, so make sure you visually inspect contents before pulling away. Worker’s are nasty and impolite. No customer service skills here!
Blind trust report: 4 out of five star service. Friendly service, Food was correct, open kitchen floor plan, and clean parking lot.In my opinion all restaurants receive 3 stars at start in the blind trust report. How well can you blindly trust your restaurant?Each server: 3 stars: Food for thoughtBlind trust level: 5/4 stars; service visible, food preparation semi visible.
Employees at this location are the rudest I’ve ever seen in any eating establishment. I ordered two Pot pies at the drive-through and they only heard one when I got to the window and told them that I wanted 2 they told me to go back to the end of the line order instead of just adding it to my order I will never eat at this location again. Why would they spend so much to rebuild this store then hire the rudest crew they could find to run such a nice new store?
3/6/2022. 5:15 pm. Store manager treated a female customer rudely. Customer was not satisfied and said the chicken in the bucket was burned and requested a refund before she left the counter. The manager kept making the customer wait for over 15 minutes while she waited on other customers. Customer got mad and loudly requested her money back several times since the cashier had already thrown away the chicken. The manager still made the customer wait until a verbal altercation ensued between the customer and the manager. Customer left the store and brought her husband back in. Eventually the matter was solved. The manager put customers, staff, and herself at the risk of physical harm by PURPOSELY making the customer wait and then verbally berating her. The manager should have issued a refund as soon as the customer said she was not satisfied with how the chicken looked. The customer was just as important as the other customers the manager kept purposely waiting on although the customer requesting the refund was there first. Poor management. I will not eat here again.It doesn't appear that the KFC Customer Service Dept. is doing anything about the customer service and food quality at this location but post canned responses to the negative reviews. #1 complaint: poor service and rudeness, including from the manager on duty. #2 complaint: Poor food quality. #3 complaint: Rudeness from the manager on duty after being informed of poor customer service, poor food quality, and missing order items.
My order was ready quick and it was hot and fresh ?
Great food nice staff quick service