I work very close this is my morning brew. Every morning. Most cases the workers are friendly and coffee is good but the times are all over the place. Some days they open at 6. 630. And 7. The website says 630. Every day it's a different time
I had a mobile order for walk in. I walk to the door and its locked. I knock on the door. The employee comes out to give someone else their order and literally shuts the door in my face when i ask if she could just give me my order. How rude.
This Duncan is a combination Baskin-Robbins, which sounds amazing, but does mean slower service and slightly lower expectations. That being said, they do have amazing ? donuts, down seasonal varieties, muffins, wraps, breakfast bagel and ? croissant sandwiches, delicious and affordable coffee and lattes. This location does have ♿ handicap accessible ?️ 6, indoor seating, and ? restrooms.
Went to dunkin on Northpoint order a black coffee with lemon on the side got to the window paid for my order and she didn’t have my lemon in a bag or cup so she open my coffee to see if lemon was in cup gave me the cup and lid was not on tight pulled off and the whole cup spilled on my leg and the manager was very rude about what happened and I’m still waiting to hear from the company I will not go back to this location!
I went there one afternoon through the drive thru. The young ladies voice was nonchalant, but rushy. She gave the wrong total for the order, so I said" it's what?" Her response"my bad". I ordered ice cream and the person with me ordered the ice coffee drinks. The ice coffee drink was fine I'm told, however my ice cream of two scoops was a scoop and a half or half scoops made to look like two. I assumed it may have been a mistake because it was busy and I really like the products. Usually I get great Customer Service and I get what I pay for. So I returned on the 14th of November. This time they didn't have enough of the ice cream selection I chose, but they were kind and let me make another choice. Again the ice cream looked as before. Now my second visit was with the kind and helpful staff that I'm use to seeing. There's also a red haired African American young lady that's extremely helpful and kind. I'm just wondering if this is a normal change for the company when they're charging about$5.00 for two scoops. The products they offer are delicious. I want the amount you advertised for the amount of money I pay.This is why I gave three stars.
The staff were friendly, and the drive thru service was quick.
The children that work here are rude and have no understanding if the words coming out of peoples mouths. I don't need some teny bopper to give me sass for ordering three drinks.
Dropped by to grab some quick breakfast and coffee. It took over 30 mins to get through the drive thru line. I had to re-confirm my order after paying & it seemed like they didn’t get my full order ready. I got their pumpkin cold brew which wasn’t anything like I’d expect. Super fruity & overly sweet..
Always a Great Experience at this Location, never had anything Bad from here or any issues either.
Order wrong kept repeating at the box at the window, totally frustrating next time I’ll skip it!