Monticello Cafe

2801 Ward Blvd # 1K, Wilson - 27893
55 reviews
Italian
(252) 243-3791

If I could leave 0 stars I would this place is a joke I ordered a meatball sub combo (no drink) they gave me a measly bag of chips I was expecting fries like every other Italian Restaurant I have ever been too and that’s not the worst part I also got a chicken Alfredo dinner & when I tell you there was no sauce I mean there was literally a spoonful maybe it was so dry I couldn’t even eat it it was a small plate with dry plain noodles and overcooked chicken I called to see if I could bring it back be compensated or replace it for something else the woman proceeded to tell me no we don’t offer refunds or replacements that is why we don’t recommend the chicken Alfredo to go because it is pre measured… she then tells me what I can do is come pick up a side of Alfredo for an additional $3.75 granted I already paid $27 something for the sub combo and the chicken Alfredo dinner when I was told the total to begin with I thought it was awfully expensive but I was gonna try the place out to see if it was worth it or not… tbh I wouldn’t go back there if my life depended on it I’m honestly shocked at the poor customer service and the quality of the food I have absolutely noIdea how this place is still open….next time I will be reading reviews before trying out a new place to eat I would’ve much rather threw the money out the window than to of gave it to this abomination of a “Restaurant”

Ordered the chicken Alfredo it was like eating plain noodles hardly no sauce called back to let them know they said it’s measured and we were pretty much stuck with it .oh they did say that I could buy a cup of there sauce for additional 375 when I already paid 27.00 for the meal and a meatball sub combo which was the sandwich and a bag of chips never going back and if I could give a zero I would!!!!!

Terrible customer service. My husband and I ate lunch here. He took one bite out of his steak sub and did not like it. When we told the waitress that he didn't like the food she said you are not getting your money back and we do not cook to your taste buds. Excuse me? We did not ask for the $8 back we were just telling you he did not like the sub. It would have been nice to offer a replacement meal or something. Anyway, you can keep your dry sandwiches and dry steak.

Food is excellent, just like my Mom made. Sauce is slow cooked and made with love. My family will not eat Italian food or pizza anywhere else!

Quick service in and great quality.

Quick service in and great quality.

Their R & F Subs are so tasty!

My 17 year old and her boyfriend went in at 1:12 today to eat. The place closes at 2. The waitress comes out nervous and says “please tell me yall know what you want cause he (who ever was in the kitchen) is gonna cuss me out for taking an order. The kids placed a order for a cheese steak. Who ever was in the kitchen straight up started hollering and cussing at the waitress for taking an order. Dropping F bombs, G D bombs, one right after the other. The children got up and walked out as did another couple. NEVER AGAIN!!

Very poor customer service... first time I ate there and will be the last! Also they do not except card. But oh wait they do happen to have an ATM in there restaurant you can use that charges you... ?‍♀️ never seen a restaurant so disrespectful and so Desperate to make money.. the food was decent but not worth the head ache or time of day. I could of went home and cooked better.

I love this place! Delicious!