I posted a review about how by this place was. Not only have they not improve, but messed with me. They glare and yell at me when I walk by. People from that place honk and yell at me when I walk down the street.
This was my 1st experience with this restaurant. It definitely won’t be my last!!!! I am in town for a few days and the last night of my trip I ordered from this restaurant. We ordered a Philly cheese steak with fries, side salads with shrimp tacos and also burger and my 3 year old loved the fish and fries!!! Overall the meals were amazing!!! Management was wonderful & staff were on point when checking out. We picked up our meals to go and everything was hot & delicious!!!! I believe the individual who took our phone order was Matt. Thank you for making my last night with family awesome:)
First timer! The waitress was extremely friendly and attentive. Food was good ..
Food here is fantastic. Service, as usual, is terrific. Today it was extra terrific because Kally was our server. What an outstanding young lady she is. We thoroughly enjoyed her. We also met the manager, who is very cordial and likable and helpful. Strongly recommend this restaurant and its staff.
The past several times I’ve been to the Carolina Ale House the women’s bathroom has been filthy! Toilets not flushed and door locks on stalls broken. Unfortunately, my visit to Carolina Ale House in Wilmington today was even worse than my prior visits. The bathroom was filthy and the sink had a busted pipe underneath that kept the floor flooded. However, nothing prepared me for what happened next…….. I was sitting at the bar enjoying my wings and beer, when a baby cockroach crawled right by my food. Needless to say, my appetite immediately was gone. The waitress informed management what happened and took my food off my bill, but still charged me for the draft beer I was drinking, that I did not finish drinking, because let’s face it I just wanted to get the hell out of there. What made this entire experience worse is the staff and management acknowledging they have a roach problem and have for months now. Sadly, I will never return to this filthy establishment. It is sad to see that over the years that this restaurant has gone downhill so badly.
Last month I wrote a review about how bad this place was. Someone reached out to send me a gift card to make up for it. That was on may 17th. I haven't received the card, or a reply as to why not.
If I could give a ZERO, I would. I understand about having limited amount of staff, but that was not the case. Ordered a drink special rum and coke, they seemed to have put vanilla rum in it. We orered salads, only to be told 15min later they didn't have the ingredients to make them. After we re-ordered and spoke to the manager herself and explained the drink snafu, other rum and coke came to the table, however it was lacking any rum at all. Our waiter never asked if we'd like another drink. The waiter finally brought out our food, clearly there was no rush on getting it to us. The waiter came around to ask how the food was, I said not good. Didn't eat, but two bites of the fish & chips and the coleslaw was half of a serving. The waiter never asked why. Paid the lovely bill, waited 10min to get my card back and told the manager on the way out. She just replied, oh you paid already, sorry. Ugh....huge disappointment, we will NOT be back. Go elsewhere, this place is horrible including the men's restroom that had pee all over the floor. (My husband told me it was gross.) We're new to the area, and eat out often. We should've went to one of the other restaurants, that we've been to before and loved. We tried.
Wait staff was friendly and helpful. Food was very good and arrived quickly which was greatly appreciate since I was on my lunch hour.
Came here with a buddy for a night out. Had a great experience. Matt was our server and always right there when we needed him. Food was great too. Will be back
Great hospitality, great food!