This location is finishing up renovation and is much improved from before! The staff was very helpful, friendly, and patient! They took the time to explain the selection of donuts - it was the day before Valentine's Day and they had a *lot* of heart shaped donuts!We got both breakfast sandwiches and donuts - all prepared very well and tasty.Looking forward to going back!
I came to write a review about the lack of hours you are open.i work 3rd shift.after reading the review I gave a 1 star bc it seems this is the worst Dunkin in the country and appears it's not getting better.
ordered via grubhub 17 minutes before closing, we are living in total weirdness right now so my grub hub driver calling to let me know the store did not have any donuts was not that surprising. i love donuts so i ordered the following day at 1:30 my donuts came shortly after however they were hard and stale, we all know how pastries get hard and crackly when sat out over night well that’s how my donuts were. hopefully this was just due to a shortage in staff, ingredients, supply something excusable
Kids who don't care or clueless work at this one. There was 2 very good wmployees, a guy who left for better pay was always courteous and made coffee exact to order, and a girl who unfortunately can't work open to close 7 days a week, who hurt her arm recently, she is also a perfect employee . They should make her a manager with pay increase to get better help. Always walk in and stand for 10 minutes before your recognised by the rest, never had a coffee made right, other times you wait and leave and they never knew you were there, because they are all together at drivethrough hanging out, laughing, carrying on, 3 people at drive through, even at times when one car on line, weekends are worse when traffic backs up onto Durham rd because of the lack of job effort. But always seems best when that girl I mentioned is there, too bad the other guy quit. Will say when they actually serve you, they are pleasant and nice, just kids.
I really hate to give a bad review but I feel it’s 100% justified. Me and my wife came through the drive-through on Sunday morning, which I assume is one of their busiest times of the week. We pulled up and immediately ordered. There were three possibly four cars in front of us. We waited for 21 minutes at the drive-through. I know this because I had my GPS running and I looked at it after I ordered my food. We had a meeting to be at.It’s typically not the end of the world to me to wait at a drive-through but when we got to the window and observed what was happening inside it made me very frustrated and annoyed.There were a total of seven employees working. Two of the seven sat on their phone texting the entire time we were waiting outside the pick up window. Two other boys were goofing around wrestling a little bit horse playing or whatever you wanna call it. But clearly not working. After sitting there for a good 8+ minutes they asked me if I could pull around… I politely said no I’m not going to pull around because I was fed up with the wait and observing what was going on inside.I own a small business and know what it’s like managing employees. I hope the GM or owner see this review so they can be aware of what’s going on.
It’s not even 7:00pm when they close at 8. And they don’t have any donuts.
Make sure u ask for it to be fresh and run that egg thru twice good location and staff
This place!Oh where do I begin? I stood waiting for a counterperson for several minutes, and when he noticed me there and presented, he just didn't have any interest to really, imho, be there! I said I was about to go to Krispy Kream, his response shocked me by saying, "That's where I'd go"Tables where dirty, not wiped at all! With Covid making a return, and mandates getting put back in place, I'd think that would be of concern!I hope Dunkin management can get involved and get this place back to par.No good recommendations coming from me!
Dont go if you want what you order. Tried thia one because it is new. Wont go again.
The last 6 time's I ordered a small coffee with cream and 2 donuts every time. And everytime my donut order is messed up. Have spoke with the manager twice, nothing changes. Sadly I will not be back.