Absolutely a waste of time and money. Walked in for an online pick up. No one greeted me. One girl was on the phone for an issue with a terminal. The other 2 girls only helped people in line. Finally the girl gets off the phone and with no greeting or apology for the wait (at least 5 min to be acknowledged, not even a nod in my direction while on the phone) she asks the name. I tell her. It's not ready (shocker) and she makes it. Shoves the bag at me, I leave. I really just wanted tk get home. Check it in the car, imagine my lack of shock to find its wrong. There's been 1 piece of cookie dough and I'm halfway done. And no gummy bears that I paid extra for. At that point, based on the complete lack of service my first time in the store, I did not go back to complain it was wrong since I could tell by their attitudes no one would care. Will not be returning. Beyond disappointing. I'll just go to Dairy Queen or Culver's in the future.
Excellent place for an ice-cream, line goes super fast, great customer service, kids friendly, family games outside. The place is neat, I keep coming back.
Staff was super helpful and made our selections perfectly.
Update: We decided to come back after grabbing lunch. The girl working was very fast, efficient and polite. Thankfully they’re back to doing samples because not doing them because of “covid” didn’t make sense.. My kids thought they wanted the lucky charms ice cream but after trying a sample they didn’t, so that saved us money.Please update your hours. It’s really not fun getting my two children out of the car just to come to the locked door because your hours online are an hour off from what they actually are.
I went into Coldstone yesterday night (3/15) with my husband. The place was clean and tidy, but the staff was rambunctious. There were 3 people behind the counter, 2 of which were not behaving the way they should in front of costumers and at a workplace. The young boy and the blonde girl were acting very foolish and loud, you could even tell that the dark haired girl was beginning to get frustrated about the way those 2 were acting. Staff needs be spoken to and learn how to present themselves in front of costumers, I give props to the young girl who had to accommodate their nonsense the whole night.
I live closer to the Poyner Place location but always drive here. The staff is always pleasant, the ice cream is fresh, and they always have the chocolate cake batter flavor that I love. Totally worth the drive! My family loves it.
The staff was very efficient and pleasant. There e good variety of flavors.
Oh my goodness! Just got done hiking and decided to stop by to get a shake. Delicious!
The place very clean and staff was super friendly my daughter likes it so I come here come check them out
i ordered ice cream from door dash and i got a love it size and my cup was barley filled up, very upset and got ripped off.