Every single time I go, which has been 3 times in the last month, they are out of everything. You would think that they would order more if they are constantly running out. I can go down the road 15 minutes to Troutman and they always have what I get. It's ridiculous they can't order what's needed. I will NOT stop at this one again.
Dining room is open but when you go in you become INVISIBLE!!! We walked up to the counter, to the freezers… no one acknowledged our presence. The drive thru was busy. However if people aren’t going to be waited on unless I’m the drive thru CLOSE THE DANG DINING ROOM!!! I had a handicapped individual and it was no small task to get them into the building. We were inside politely waiting our turn for 15 mins. If you can’t hire people for lack of employment interest, then close the entrance. If you are leaving the dining open then train your employees on common courtesy practices. Clearly we were willing to wait since we were there for 15 mins as invisible patrons. We won’t be back! You are too busy to need our business!
I am a huge 'make your coffee at home' fan, but sometimes when I'm on the road, I'll occasionally get coffee in drive thru. My usual is Dunkin on East Broad Street. I was on the other side of town and stopped at this one. I ordered a medium iced coffee with whole milk, splenda, and the sugar free hazel nut flavor. My usual. I received a medium cup of whole milk with splenda and the hazel nut flavor. Not one drop of coffee in it. I was not a happy customer. When I said something the girl just looked at me like I was stupid."Hey this drink looks a little light in color, is there coffee in it?" I look at cup of completely white milk.*Looks at me like I'm stupid, no response. Not even a have a good day* This is from the girl working the window.I do not recommend this one. Go to the one on East Broad Street. It's so much better. They know coffee.
For someone who used to work here and is pretty serious about her coffee, this is now one of the worst Dunkins ever! I asked for a full fat ICED Latte, with only heavy cream-no milk. Lady gonna tell me they cannot do that with lattes...uhhh yes you can. She then lied to me, told me she would make it that way and did not. It has milk in it. So, someone here doesn't know about making coffee. Be it the owner or the manager. So, when someone asks for a full fat iced latte, it means with heavy cream. Up your coffee game! GO TO DUNKIN ON Broad St, they are much more coffee and people oriented!!
Good place 2 bring the grandson 4 after pizza ice cream
Messed up door dash order two times. First time they didn't give the door dasher sandwiches. Second time they gave us the wrong sandwiches. Had to pay door dash two times. Also they put our donuts in a bag like trash! Don't order from this Duncan donuts!!! This isn't the first time they messed up our order. In the past they also messed up a couple drive through orders. Stay away!
I'm addicted to the stuffed bagel minis. You can't beat the warm chewy outside with the soft creamy middle. And I love the new winter blend coffee. The staff was super friendly and helpful, even when I messed up my order.
Ordered through drive maple bacon sandwich meal and one glazed donut.Time in line 15mins. Two vehicles in front of me.Sandwich was okay and warm but rest of meal was horrible. Tater tots stale and cold and donut was old , was getting hard and glaze was dry and crumbly. If wasn't for the lady doing drive being so nice I would have given one star .
The worst dunkin around. They tossed my doughnuts in a bag, like garbage. Every time I get something from this place, they somehow manage to get something wrong. It's like the employees there, just hate their job and don't care about quality..
Used the app to order ahead, soon as I pulled to the drive thru it was ready and the staff is always friendly.