This is a very friendly place that I go to just about every day. The gentleman. Manager and his crew are super sweet and helpful. Always quick and efficient. One day there were two women there instead of the usual group. One I believe may have been the manager not quite sure as I was in the drive thru. I won't get into all of the details but she was so rude to me for no reason that I asked them to take back my order and refund me. Just so it's understood that many years of DD...I have never felt I needed to do that before. I'm just grateful they weren't here permanently.
My trip to this Dunkin Donut's was very pleasant. The place was clean. Server's was quick, friendly, knowledgeable about menu, stock and area. Everything we ordered was prepared exactly as ordered on 1st try. This is great considering we had 8 people in our group. Great job.
Wish drive thru was a little faster in the mornings. Sometimes needs consistency with drinks.
I stopped this am on my way to work guys was pleasant. But I thought when u bring your own refill cup (yes it was dd cup) you get refill price well I got charged full price and no discount for working at hospital either are they not doing it anymore here? My daughter works at one in Fayetteville and they do it so I'm just wondering.
At the drive thru I got my drink no straw I sat there waiting for someone to notice I’m still there I see them talking and some even glance at me but she never comes back to the window there was cars behind me and I had to get to work so after 5 mins of waiting for someone to notice and come back I just leave ridiculous the lady had an attitude in the first place. If you hate your job quit it sweetheart everyone is hiring.
Went by at 9:30am not busy at all. The girl tells me to wait a second. She then leaves the intercom on, and I hear cussing, them discussing customers, and what she wants to try to eat there. At this point, there’s three cars behind me and I’m still waiting. The car behind me was recording the conversation. Didn’t even get my coffee. This place used to be so good, the crew they have now sucks.
We used to go to this place a couple of times a week until recently. Their frappe machine has been broken for the past 3 or 4 months. Such a disappointment, I really hope that they will get it fixed or replaced!
Normally I love Dunkin and have plesent experiences. I looked forward to going to Dunkin this trip. However, my Drive thru experience was not satisfactory.The employee at the drive thru was very unprofessional and was playing on his phone most of the time, was literally hanging out the window/stared at me though the window made uncomfortable conversation with me, and was tossing my drink in the air while trying to make my drink order.My drink was 80% milk (it was supposed to be matcha latte) it wasn't even properly stirred up and had all the power at the bottom.My Avocado toast was not what I ordered. I order it with bacon.I would have asked them to remake the order but, I don't feel like they could have made it correctly a second time. Not only did I not have time to wait for a second order but, I just didn't feel my efforts in changing the order were worth my time. I can't see me using this Dunkin location in the future. I will try other locations for better service.
This comment is really for all existing Dunkin’ Donuts nation wide, it's just that the Smithfield NC was the one that prompted me to write this comment.Prices go up and portions shrink.This trend lately of getting less than what you used to get for your money was never more evident than this morning when we stopped to pick up some bagels and donuts.Good lord, not a fan of the small oblong shaped bagels.The bagels tasted ok but their size has decreased at least 25-30% in diameter in the last couple of years. Of course, prices have not decreased. In fact, they are more than they were a couple of years ago.The same goes with donuts. They too have shrunk. Not the size of mini donuts yet, but again at least 25-30%. I don’t see any price reduction for the now junior sizes.Of course all this is happening everywhere you shop these days.Less product for the same price or even for more money.Us consumers need to start protesting this new business model.It’s not at all fair.
Don’t usually come here to this Dunkin’, I Went through the drive through around 6:30 and they had already shut off their machines so couldn’t order what I really wanted and had to just settle with some half asss coffee with just sugar and flat whip cream!!! And if I could add a picture my cups weren’t even full.