Coffee is good but the past 9/10 times I have been here they have not been serving food. I understand that many places are understaffed, however, if people are counting on getting coffee AND food, there needs to be a sign put up that says otherwise. It is extremely annoying.
It's really sad I spent 2 years straight getting a $7 cup of coffee everyday from this store but now unless you have an abudance of time you can't get a cup! I wish there was another Duncan on my morning drive because I never have this issue at any other store. And if I do stop a piece of equipment is broke or they are missing flavors! The last 2 days Ive sat in line 15+ minutes and had to pull off.Today I got to the board finally I thought I could get a cup but no she said hold on a minute and IDK when she came back In left after sitting there 5 minutes! And you can't blame the current situation with workers and etc when I don't have this issue from any other Duncan establishment.
I sent an order in online to pick up in the lobby. When I got to the store the front door was locked and they would not let me in to get my order. They told me I had to wait in the drive-through which had about 15 cars in line. What is the point of ordering online and picking it up in the store if they are going to have the doors locked and tell me to go through the drive-through? I did not have time to wait and when I called in the store to figure out how to get my money back they hung up on me.
Well I like the coffee and the food but when you have employees talking about customers in front of other customers that is not right. If your going to talk about customers then talk about them when no one is in there. That is not professional. I will go back but I hope they dont talk about people when others people are in there. When i talked to the assistant manager they said that there was nothing wrong about talking about customers in front of customers. Wow. Yes be patient because everyone is short handed and everyone is doing their best.
Come here every week for an iced latte. Recently tried sweet cold foam and it’s amazing.Maybe it’s because I’m a regular—but despite the lunch rush, the ladies on the register are always sweet, and I know how hard it can be to keep a smile in the early hours. Definitely prefer this location over the Innes street one!
Look at this adorable pup cup!!! It always makes my day better when I stop by Dunkin' on my way to work. Every once in a while I take my dog with me and I ask for a treat for her. The workers were so excited when I pulled up to the window and asked if they could add a couple of munchkins to my pup's treat, which she absolutely loved! Oh! And for me, I usually pickup a green tea and a yummy bagel with strawberry cream cheese, which is my absolute favorite!
Did an order ahead via the app. Everything was smooth until I got to the store. Almost everything I ordered and paid for was out. The frozen drink machine is down TBD, and they were out of their seasonal flavor. It's not their fault for either I am sure. The employee was very nice and polite, trying to come up with a substation. In the end the coffee tasted like it was burnt, and the hot chocolate was watered down.
Great customer service ??? awesome prices and taste treats!!!
Has good donuts and really good coffee ☕️ and fast service and that’s all but I need 100 letters typed
I got three coffees this morning, waiting 45 minutes in line. 2/3 coffees aren’t even made correctly. And ones not even full. Like don’t serve a customer if you’re not going to do it right. The only reason I am giving A star is because of the cashier. She was very nice and kind but still