I just wanna say me and my wife faithfully come to this location to pick up our coffee early in the morning, they always have great service and the older lady that works the drive-thru is always pleasant and polite.. I really don't know they're able to keep up, it's only two people that work their in the morning. My hat goes off to such great teamwork!
The service was terrible. They make you stand outside in the cold to pick your order up. I don't know why they haven't opened the dinning room back up. The Dunkin on sunset Ave. Has had their dinning room opened up for the past 3 weeks
This location has really gone down since covid shutdown. 9 times out of 10 my order is incorrect. I am very disappointed in the service at this location.
Wonderful drive through crew always.
I wanted to give myself some time to think of the experience I had before leaving a review as I believe every one has an off day.First, this location doesn't offer in store visits, only drive-thru service at this time.I came about 8:30am which were only about 4-5 cars ahead. They blocked off an entrance to to parking lot so there is only one way in and you have to go around the building to go out unless you want to risk damage to your undercarriage by going over an unpaved field.I have what I thought was a simple order of Bacon, Egg and cheese on a cinnamon raisin bagel. After more than 10 minutes to see the line had grown even longer.I get down the street only to notice I got the wrong item.Called and they explained that I can bring it back and park in front.Let me explain why I think this is a problem. The line had grown since I had left so it's down to the neighboring building. There is no break in the line to get in so I had to park next door then walk over.Next I say they have given up as when I knocked on the door the person that was there just ignored me and kept on working. I had bag in hand raised up, and she didn't even look at the door.After a steady round of knocking she finally came to the door and advised me that there is no in store visits. I said I was told to come and park outside but that wasn't going to happen. Once I said I can just get my money back then she became interested in the bag I was holding.I finally got my sandwich and it tasted like it had been sitting around as it was cold and the bagel was stale. They care so less about the customers in my opinion that they left the item in the bag that I didn't order.Long lines, unwanted items, uncaring attitudes and no feelings to what they are serving to the customers all tell me in my opinion that they have gave up on everyone. They have wrapped around the belief that they are short handed and they can do no better.If they only have one car in line great. If you see more than go to where they care.
Great service and location
Looks like it's pretty much drive thru. Didn't see any walk ins. Food and beverages were fine.
What happened to Dunkin? It was so good when Ashley worked there. Now there's nothing but poorly trained kids there with attitudes, rolling there eyes. If I go now my order is never right and usually have to get them to remake it. Today, I ordered two frozen coffees, neither one was sweet, just tasted like bitter coffee. They remade it, same thing. A few months ago we were going several times a week. Today was my last attempt, I got a refund, will not be back. It's a shame how they've gotten this bad in the last 4-5 months.
I used the app to make my order. It was easy to use and they did my order fast. Everything was right. The cream pumpkin cold brew was amazing. Only little issue I had some of the doughnuts were a bit steal or hard. Other than that the food was good. I love those new stuffed bagels stuffed minis, the hash browns were so yummy and that maple brown sugar sandwich was tasty. They were also very nice and polite there. ?
I stop by here often. The cashiers are always nice and while the iced coffee can be hit or miss when it's good it's super good!