We usually eat breakfast here and we’re vegetarian so we asked bacon and chicken to be removed from our sandwiches which they did. Todd was extremely nice and he offered to give us muffins instead of those meats we removed from our sandwiches. He made our day!!! Thanks Todd, you’re the best!!
This location is ok for lunch, but horrible for dinner. Part of what I ordered was a half green goddess cobb salad and the below picture is what I ended up with. It was only half filled up and was missing half the ingredients. For over $8 by itself this is an absolute rip off. I also ordered it curbside. No one ever brought it out to me after I specified my designated parking space. I ended up going inside to get it because no one came outside after sitting there for 10 minutes. There were no cars in drive-thru, no one ordering (or even behind the counter), and my food ended up being on a cart that is typically used for sanitation buckets and dirty dishes. Gross. I had to hunt down my bag because no one behind the window would even acknowledge my existence. Apparently they were too busy with all of their non-existant customers. There weren't any other to-go orders on the screen either. I used to work at a different Panera, and this is unacceptable, regardless of any staffing issues. Please get some new evening management and employees if you want any business after the day shift goes home. I will not be returning to this location.
8:15PM- pull up to the drive through & sit for about 3-4 mins with no acknowledgement. While driving around the Panera I saw no one standing or sitting in the dining room but double checked google to see if they were still open at this time. Google still verifies that it is open until 9pm. Even a sticker at the drive through verifies it’s open until 9PM. At this point I figure employees may be getting ready to close to get ready to leave exactly at 9 & probably cleaning. Cool. No issues, I used to work in fast food and in the drive through as well so I completely understand. I also would get frustrated too when people show up an hour or less before closing. So I pull into a parking spot instead to go inside to order. Except…. The first set of doors are unlocked, then the next set of doors behind that are blocked off by 4 chairs. So I turn around & go back to my car at this point. By this time, a white car I noticed when I rounded Panera had an employee with the headset on & she is walking back inside to work. I see another car round the Panera and proceed to the drive through & follow behind to give it another chance. The car in front of me sits & I have my window rolled down to see if I could hear if they would acknowledge them… They didn’t. So I pull up after they drive off to try ONE last time & no response. I understand food places are short with staff on top of having shortages on food items but this Panera’s management should just close down the last hour since their staff is just riding the clock sitting in the parking lot. If I were at LEAST acknowledged & told they were having issues/out of things/a sign was posted that they were closing early I wouldn’t be as frustrated. I would expect this from maybe Burger King, cookout or McDonald’s but not Panera.
In an attempt to order dinner I just drove through the Panera bread located on landmark Road in Raleigh North Carolina and there was no service at the drive-thru no is there anyone at the window when I drove around to the drive-thru window. I then called the restaurant and a gentleman answered the phone and I asked why there was no service and he said because we closed at 8:00 a.m. and I said that you should update your website and you're answering machine which says that you're open till 9:00 and his response was I know I know have a good night. Unfortunately I have $100 in gift cards that I received for Panera bread and therefore I'm going to use them but I would hope that the next time I go there that I actually am unable to receive service during a time period they claim to be open. I usually have outstanding service and food at Panera bread but this was an extremely disappointing incident.
Quick no contact service.Ordered Ten Veg soup and Broccoli and Cheddar soup.Both went down very well ??
There was only one girl working the front and she was rarely up there. I understand that she has side work and other things she has to do, but I waited up there for three minutes while she (very, very slowly) did her side work. That was alright, but I watched 2 different groups of elderly people walk in, standing there with a confused look on their face. Not everyone can be expected to use the kiosks and the people that work the front should have a little hustle, especially when patrons are waiting and looking around cluelessly. All that being said, the guy in the back with the small gages was extremely kind and attentive. The same could not be said for the girl up front with the headscarf. A little hustle goes a long way.
Food was as expected, but I gave the cashier two $10 gift cards, but later realized that she only used one of them and charged the rest to my credit card. Now I’m out a gift card and got charged more than I should have.
Beautiful space. Had not been inside a Panera in two years and had never been in this one. There should be large enough signage in the front telling customers to order their meals on the kiosks so we don't stand their waiting for someone to appear to take care of that. Didn't realize they were that short-staffed.
Paid $8 for 1/2 sandwich where the turkey was slimey and rubbery. Threw it away because it made me gag. And $3 for a diet drink filled with ice? Also waited 20 minutes in drive-thru. Will never go here again
I don’t typically shop at the Panera Bread at North Hills, Raleigh location but thought I would pick up bagels & sweet treats for my team. The store rep at the register asked what I wanted? I asked if the rep could walk over to the bagel area and let me pick out what I want? The rep replied, “I have to ring your order up first.” I said I’m not sure what I want and I plan to get a mix of things. Again, the rep said, “ I need to ring you up first.” I couldn’t see the items from that register and I’m not familiar with their items. The rep wasn’t budging from the register, so I just left. Customer service fail.