Worker acknowledged my order and then ignored it. Literally ordered, they said ok and when I get to check out.. no order. They were so lost as to what happened but made no effort to fix. I was with someone who got theirs and I didn’t feel like waiting to order it again so I left. Overpriced trash in an area that’s gone downhill. (Place smells like sewage and is filled with garbage) Interesting to hear everyone else seems to have a bad experience here.
Bad experience. Super long lines, costumer service can be much better, no kids friendly, never coming back.
Not one smile and far from friendly. We ordered two ice cream cups & then I said I had a birthday cake to pick up and she asked several times like an actual cake? Then proceed to go to back and bring it out & says is this your name & walked off. To top it off HAPPY BIRTHDAY was not even on the cake like I requested. Also not even a thank you or have a good one. We will NEVER be back and will make sure we go to ice cream places that appreciate our business and are friendly.
Save your money customer service was worst ever. Rude employees. Wish I could give no stars
Friendly staff, clean environment, and good icecream. I didn't feel rushed while deciding my order.
Great ice cream great service.
The customer service is the worst I ever experienced.We ordered ice cream for our kids it wasn’t a full scoop. We was charged a dollar for a teaspoon of almonds and another dollar for a small dollop of whip cream SAVE YOUR MONEY GO ELSEWHERE ??
yummy ice cream cones n toppings
Incompetent employees and disrespectful management. I will never order from here again.
I can’t deny that the ice cream is good, but the customer service and ordering system is horrible. Not a single employee wore masks, which is required by the store policy. I ordered a small icecream, but was served a medium, then charged the extra price for the employee’s mistake. I was in a group of three, but their system operates with one server taking every order in a group, rather than the employees working as a team. I had my icecream and was waiting to pay for the group (as other customers crowded around to pay as well) before the rest of my group had even begun to order. The employees were talking smack about other customers once they had left the building- loud enough for everyone to hear. The cashier rushed me through payment, so I accidentally handed him my debit card rather than my gift card. When I asked to refund the order and use the gift card, he refused to cooperate. I have worked in the foodservice industry myself, so I am not usually one to complain about employees who work under stressful conditions. However, there is NEVER an excuse to not be polite and accommodating to customers. This was an altogether unpleasant experience.