Food was good as usual. The ordering by phone was terrible. No longer can you call the local store directly. The robot would not allow a change from the "usual favorite" order. We love Domino's food, but is it really worth the hassle of going to the store and waiting for the order to be made? I'm thinking not! Come on Domino's we're not robots and don't want to be hostage to them.
I have been a loyal Dominos customer for 10 years and I have never had such terrible service then i have at this establishment. The previous time i ordered here I purchased a hand tossed pizza and 16 Wings. The pizza was incredibly thin. Matter of fact it was the thinnest pizza i have ever seen. it was cold and the cheese was overly brown. It looked like whomever was working put no effort into this pizza. Then when i opened the wing box which they stuffed all 16 in a small box, it barely had any sauce. It was just an overcrowded soggy mess. Mind you this was a carryout order. So after that experience we decided to try again. I have worked in the Food restaurant and know that one bad experience doesn't define the entire store. I placed a delivery order tonight at 7:36pm on 3/5/2022. Joshua started preparing the order at 7:41. Estimated delivery was 30-41 mins. I always keep the tracker up to keep an eye on it. It stayed on prepare for 30 mins. So i decided to call the store and make sure they were updating the tracker. I called and asked if there was a tracker problem. He proceeded to explain that they are doing a "new" thing in their store. I further questioned him why it would take 30 mins to prepare an order and so he then he started to have an attitude and proceeded to interrupti me several times in the middle of me politely trying to understand how a new method would intel 30 mins of preparation when it should've been delivered 30-41 mins. HE HUNG UP ON ME. Mind you i was not being unruly. I LOVE Dominos. I called immediately after and asked for the Manager. It was the same person. I asked him for his name and he refused to give it to me multiple times. This was the MOST unprofessional experience I've ever had. The proper way of addressing this issue would've been for him to apologize that it was taking so long, and instead of interrupting and making an excuse of why it takes 30mins before it was even placed in the oven would've been to acknowledge the issue. Instead he snapped on the phone, hung up on me, then refused his name. We received our order an hour after placing it. Which would've been fine if he would've acknowledged the issue and made it right. Typically Managers are trained to handle bad customer experiences and to make it right at all costs. He was rude and unprofessional. Sadly I will no longer order from this establishment. With their service and how they treat their customers it's absolutely unnecessary. Obviously the Manager on duty needs to be trained properly on how to manage a store.
Very nice place a gentleman today or very helpful in my food was given to me rather quickly faster than I expected and it was very good I had the chicken alfredo Bowl not bad I'd recommend it's a good little meal
Terrible Service. My order was cancelled because they couldn’t make 7 pizzas. This is the only place in the world we’re they complain about getting orders. Terrible customer service as well “it’s only the 2 of us, what do you want me to do?”
I used pick up this time and my pizza was ready really quickly and it was perfect. Employee answered a question I had and was very nice.
Our family absolutely loves there menu choices with awesome food
No masks on any of the workers. I was wanting some pizza but I just went home instead. Even the workers at grocery stores wear masks. Come on, people.
No masks on any of the workers. I was wanting some pizza but I just went home instead. Even the workers at grocery stores wear masks. Come on, people.
Ordered for delivery to Drexel, everything was great. The lady taking my order on the phone was super friendly, gave me a delivery time estimate, the driver was friendly and prompt with my order. Food was delicious. Thank you and your team for an excellent job tonight.
I was actually at the new food lion at the time, which is AWESOME btw ?, but Domino's is great! They're always very nice every time we go & the food is great!! Would def recommend if ur in the area ?