Just got off a 13 hour shift and drove 15 minutes out the way because it is one for the few things open at 3 or 4am. As soon as I arrive at the speaker, I'm greeted with "we are not taking orders at the moment". This place is advertised as 24hrs, and the place wasn't closed. I was too tired to argue, I just drove off. They have just lost my business. The sad part is, I was returning from the night before because I had a very pleasant experience.
Ordered a cheese fry with bacon and 2 Jack spicy chicken sandwiches. Simple enough right! you would think so….well the order screen showed 2 of the $1 chicken sandwiches which are not even close to the same as the Jack spicy. I corrected the order taker and then was told to pull to the window. Got my order and made the mistake of not checking the bag before I pulled off. Well the order was wrong and I got 2 of the $1 menu chicken sandwiches. I went back in line and pulled back up to the window. I told them about the issue and they stood there and had no idea what to do. I told them I wanted 2 of the Jack spicy because I don’t like the cheap $1 menu ones. I told them I didn’t mind keeping what they gave me and then paying for what I ordered and that it was not a big issue. They left the window and walked around unsure of what to do. The girl then came back and asked if I would give them back the 2 - $1 menu chicken sandwiches. I told them never mind and drove off. I was not going to return food for someone else to get. That is disgusting and not sanitary. I have never seen something so simple be so complicated. I ate the cheap chicken sandwiches and they tasted like they were heated up in the microwave. And when I got to the cheese fries they had jalapeños which I did not ask for. Whoever is taking the orders on 04/09/2022 around midnight at the 1600 E Roosevelt Blvd in Monroe, NC needs retraining and to learn people skills.
Last two times I've been, around 3:30 to 4 am. Both times they tell me their not taking orders. Site says 24 hrs. So what's up? Why 24 hrs but won't take orders.
Always great to eat a bacon ultimate cheeseburger. Ask for the ranch instead of mayo. Curly fries are always great. It was very clean and empty in there. Orders come out a little slow.
Clean restrooms and fast friendly service. Our food came out quickly and was cheaper than burgerKing but the burgers were smaller but good. I'd go back.
Being on the road all day we stopped in and had the breakfast. It consisted of scrambled eggs, pancakes, and I think they were called hashbrowns. It was okay for a fast food place. It wasn't expensive and tasted okay. Would have been better if there was butter but we didn't ask for any and we didn't see any on the table or counter. It is possible they had it but you had to ask. It did come with a generous portion of syrup. We normally do not eat fast food but had an unexpected trip and fast food was all we saw. If we ever have to do the trip again, I would stop and order it again. It sure beats the other fast food places around.
Awful service. No drinks...gave exact change to window girl. SHE DROPS A DIME. I actually opened door to get for her she being do narcassitc and into herself totally ignored me trying to get attention THEN was going to leave it as MY LOSS..not once even thinking of asking me for another NO these days these kids need to be reminded; working with public its helpful to know how to interact with another human u nor standing there admiring your own reflection u took job to give customer support. SUPPORTIVE being key word. To that one must be kind...that's all. Jacks should try it in a training. Until then Sonic can have my dollars.
Patient! My family and I came thru the drive thru after working hard all night. We were delirious and indecisive! They didn't rush us or get that huff and puff in their voice. Food was scorching hot too! All around great experience.
They charge 2.49 for a cup of water. The cashier didn't tell me the charge and when asked her to remove it she let out a sigh of frustration. So rude!
Tiny tacos!! Always hot and crunchy. I get them as a side with my combo instead of fries and end up eating them and saving the burger til later. Well done, Jack!