Had a horrible experience today. Air conditioning must also be completely broken. It was unbearably hot inside, so we took our food to-go. The cashier had a horrible/could’ve cared less attitude and then said they don’t have an option to ring up a ‘basket of celery’ when I ordered it. It’s on the menu…..??? And I order it all the time at any Zaxby’s locations I visit. When I asked if someone else knew how to ring it up, the cashier/supervisor at the drive-thru window says loudly, “Just tell her we don’t have celery.” Worst service I’ve ever experienced.
Drive through line very long, moving slow, went inside very hot, air conditioning not working. Poor service from cashier, drink machine wad out of lemonade, ask if she would fix me one from drive through. She didn't want to said they were about to refill the machine, after looks and remarks from others about her service then she decided to give me a drink. Service, comfort, wait time was horrible.
Today was a frustrating day for me, I drove 20 mins just to get me and my kids some food. The young lady was outside getting orders, she was very polite and even said hey to my 2 year old who kept screaming "hey". She went out her way to make sure my order was correct and even helped me back out the parking lot. Thank you for great service! Sorry I didn't catch her name but the time was at 5:14pm. Thanks again from a tired mama.
Absolutely worst excuse for a zaxby’s I have ever been to. No paper towels in the bathroom so i had to use restaurant napkins to dry my hands. There was no tea in either container. The coke machines have ice PILED in the tray because the ice machines don’t stop when you want them to and no one has bothered to clean them up. The drinks in the machines taste awfully mixed. People have been waiting 20+ minutes for food. And I haven’t even gotten or tried my food yet.
I love their food, only thing I kick against is the wait time. The employees on the other hand try there best to get your food out as quickly as they can. I went through the drive-thru and I only have an hour for lunch, it took 45 minutes for me to get my order. Which, I only ordered wings and things with the nuclear sauce. I can’t complain about the food at all, it’s delicious! My kids also love to eat from here. I’m so glad we have a Zaxby’s though. It’s worth the wait! Period! ???When I first started going to Zaxby’s ,all I would get the Zaxby’s Club. My children would always get the Wing’s and things. My mother she enjoyed the Zaxby’s Zalad and the fried pickles and the fried mushrooms. What would be super, is if Zaxby’s had more diet drink options. I love Sprite Zero! (Hint-hint) ???.
Absolutely worst! This is my second time going they’re this week to get a salad and they never give and lettuce! I will rather take my business to Fayetteville they’re way better
My niece ordered online. Her time of pick up was 6:10pm. We got there they was only calling numbers inside the store. Was not paying the online tickets any attention. She asked the workers how long will it take and they responded with we're waiting on her cookies. But, her cookies was sitting on top of the oven uncooked. When she got her order it was 6:40pm. We're very disappointed in this visit.
Tenders were tender, juicy delicious. Thought they had forgot ky sauce but it was in one of the boxes. They were nice and helpful. I really am glad I tried ? ☺ the garlic buffalo sauce ?
Already having to worry about covid and now the stomach flu thanks to mishandled food. The chicken was lightly breaded and looked weird. Yet another place I have to avoid because of careless staff handling my food. Please review restraunts in Lumberton before putting your children/family at risk.
I would like to start this with I love zaxby’s food. This is the first time I have stopped at this zaxby’s because I’m working in the area. This was the worst zaxby’s ever. How do you have so many employees behind the counter that no one had to step any where to do anything cause there is a person in arms length of one another and it pass everything down. I sat in the dive through for 45 min witch is ridiculous. They didn’t give me dipping sauce then when I asked for some they gave me the wrong kind I asked for. Then I open my big zax snack to find I only have 2 little small tenders in the box. At this point I have to get back to work and don’t have anther 45 min to wait to get it corrected. On top of that the food was cold. How can that be with a 45 min wait. I throw the whole plate in the trash and went back to work. This was the worst $8.01 I have ever spent and lost my lunch.