Sausha has awesome customer service skills and she was very calm and apologetic despite the rude and impatient customers in the drive thru line. Ordered my food online and decided to come in and pick it up instead of waiting in line at the drive thru since it was a lunch rush. Sausha got the orders taken and took the initiative to get in the kitchen and help the cooks which shows leadership and dedication !!! I assumed she is a manager and if she isn’t she needs a promotion because I’ve never saw anyone be overwhelmed and frustrated silently until today. Thank you Sausha !!
This was probably the best burger king experience I have ever had I went at night so it might be worse during the day but if the manager sees this congratulate your night crew for me!!!!!
Worst experience I ever had at a fast food restaurant almost 40 minutes for food. order was missing items other items that we got were cooked wrong etc etc etc
The sandwich that I received didn't look fresh and the pickles looked a little old. I've eaten here before and it was not like this. I have to try one more time, maybe it was a bad day.
If there is a line. Don't stop in. If there isn't a line be careful of old, soggy food sitting under the lights. I say this as someone who worked at this very location while in college. Single cook, my drive thru time was never over 2 minutes. I take pride in any job I've ever had. 20 years later has paid off many many times. Honestly all the BKLs in kville are slow. But this is the best one which isn't saying much.
I have never had a good experience with this location. I went with my kids for the first time to this Burger King after a long day we decided we would dine in and we waited over 20mins for our food and the food was cold. I made the female manager aware of our cold food and she was friendly about giving us fresh hot food, but the food was still cold not fresh at all. After that experience I vowed not to spend my money at this Burger King. Today my husband and I decided we would have breakfast from this location and thought maybe just maybe things would be different with our food experience and for sure it’s breakfast so it will be fresh and hot. Noooooooooooo not the case from the coffee to the food everything was cold and nasty.. Don’t spend your money at this location quality of food is nasty.
These guys say they stay open until 11 p.m. on Saturdays. That's a lie and they should be honest about what their business hours are. I'm very disappointed because I ordered through their restaurant location on Uber Eats and my delivery driver went to pick the order up and they were closed. It messed up my whole families evening dinner plans. 0 stars. This isn't the first time this has happened to me.
I went to BK and got a whopper and it had exactly what I ask for on it! I did call back and thanked them for excellent service and thank you Tommy for making it the way I ordered it!
One of the guys from the back out front with his shirt pulled up cleaning his eye.while the other guy in the back is cussing the large lady out front, all of the tables were dirty and sticky, we never got any napkins, they did not know how to use my coupon codes from my B.K. app. And the register lady wanted to keep her 87 cents change...two thumbs down for this place!!!they should just lock the doors ..just close t his place down...
Got my son El a kids meal and myself a whopper, food was excellent, stayed in the drive thru like less than 3 minutes total, service was friendly and friendly!