This location is SO inconsistent with the operating hours. 3 separate occasions I’ve pulled into the drive through only to find that they’re closed and that there’s no signage to let customers know. Topping it off, the visits were over separate weeks and during their midday operating hours. I’d like to purchase a smoothie from here but it’s a crapshoot as to if they’ll be running a business that day.
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They are never there! Rarely when I do find them open, they close way too early. They NEVER go by the hours that are listed! They don’t answer the phone neither. Worst smoothie king EVER! Please bring a Planet Smoothie to this area with outstanding service.Due to this store never being open I had to learn how to make smoothies on my own ??♀️And I’m okay with that.
I ordered a smoothie online, paid for it, went there, and it was closed, in the middle of the day. I’m not getting my money back. This is not an uncommon experience here. The customer service is some of the worst I’ve ever encountered in my life. Back where I’m from, smoothie king was a great place to go. But the way the run it here is atrocious.
I ordered online yesterday and it said my pick up time was 11:51 am and nobody was there. So I never received my drink and I called several times and nobody answered. Nobody still not answering. If somebody could reach out to me about me either getting a refund or my drink made that’ll be great.
I used to love this place. The hours state they open at 5 am but they are never open. I placed an order for pickup on the website. It stated it would be ready in about 15 minutes. I went to pickup at 8:51 am and the establishment wasn't even open. Had several other customers waiting for orders we never received. Now it turns into disputes through your bank because you can't get in contact with anyone from smoothie king itself. Don't bother go to Fresh Blends or Pure Fusion.
3rd time I come to this location and they're closed due to "internet issues."Also last time I was actually able to get a drink, it tasted bad. They're constantly understaffed and take forever because of it. Today, I waited 15 minutes to even place an order just to be sent away cause the poor pregnant employee was overwhelmed and the system shut down again.
Man this place is horrible. But it's one probably the only drive-thru smoothie so in town. If I knew if other places that stayed open as late SK does, I would go there.I made an online order Saturday morning for a smoothie after my workout. I know they are normally busy on Saturday mornings so I purposely showed up 5-10 late for my smoothie (because in the past, I would order a smoothie to be made ASAP, drive 25mins from my house, and it still not be ready?, that's another story), no big deal though. I understand that they are a one-of-a-kind store here in Jacksonville. So I pull up to the drive-thru on the left side to pick up my online order, but there was debris blocking the entryway due to the storm we had overnight. Again, I say no big deal, I'll just walk up the the front window. I watched this one white girl, was told her name was Sarah, walk past the window 3 times before I opened the window myself and greeted the employees. I told them I was picking up an online order. Instantly Sarah yells, "well we haven't worked on your order yet, we're still making it, we have a line full of cars...." all of the excuses in the world, but she never even gotten my name for her to make the assumption that my order wasn't ready. There was only 1 car waiting to place an order, so maybe 3-4 cars in line total. The other employee, unfortunately I didn't get her name, asked for my name and then she pulled the smoothie out the fridge like it was magic. I looked at Sarah and asked her why she was lying so early in the morning and she had no words. Outstanding! This place has like a 87 rating, which is horrible considering the size of the establishment and the number of staff, there's got to be a lease one competent person running the store. I'd rather you be closed while you work to better your store and staff than to receive piss-poor service by your employees.Everyone else has raised their wages on western, maybe if you raise yours, employees would be more polite. Lmk if you raise your wage to $19, I'll come back there and get everybody in shape.
This was my first time, and my last time ever coming to smoothie king. When I arrived, the wait was long which is normal for a smoothie place. Once I took my order in the drive thru, the lady had me repeat my one smoothie 3 times. I ordered the veggie superfood. She explained they were out of bananas, so I asked for a substitute of mixed berries. When I finally got to the window, I sat there for a good 5 minutes as 3 guys were messing around, throwing things at each other, and one of them was messing with the music speaker while taking a hit of his vaporizer (which is gross to know my smoothie is being contaminated, especially because I am pregnant). After finally coming to the window, I was given my drink and I almost didn't even pay until I said here is my card and the guy seemed confused. After leaving I was upset to see that I was charged for the added strawberries (not even mixed berries like I requested) because it's not my fault they didn't have the bananas my drink should have come with. After trying it, I was beyond upset. The drink tasted like nothing but sugar. I thought maybe my anger was changing my judgment, but when I got home, my husband tried the drink and he was so disgusted that he threw the drink away. I will never go back to another smoothie king ever again.
It's a shame that this place sucks so much. I used to go to smoothies King all the time where we used to live. When this place is actually open (which isn't very often), the smoothies are good. Are people just not showing up to work? I get that this location is short staffed, but atleast put a sign up in the drive thru. It's pretty disappointing.