I frequent the Huntersville location and have never had any issues until now. I ordered via the app and included special instructions. Shortly after I received a voicemail from the manager to confirm the order. I called back within minutes to confirm the order and the manager had already made the pizza incorrectly and aggressively informed me that he would correct it by re-cooking the same pizza and charging me extra money. Because I didn't want a twice-cooked pizza for more money, I took the second option he offered to cancel that pizza and before I could continue speaking (to ask if I could at least purchase the 1 pizza that was made correctly), the manager rudely hung up the phone without saying a word. I called back and the manager confirmed he hung up on me and that he was about to do it again because I was wasting his time. Totally rude and unapologetically disrespectful. My total order was eventually canceled and money refunded to my card.Updated Response to Manager: The issue was not about the money but more so about getting my wife the pizza with the ingredients she wanted. I ordered via the app and it did not allow me to add or make modifications like you mentioned and only had the special instructions available (probably because it was a special?). Also, the app did not contain all the available specialty pizzas when compared to the website (sidenote). I only asked for the Italian because I noticed from the website that it had the same ingredients as the ones I requested without the upcharge. Please consider using your own app, there are opportunities for improvement. In addition, I never yelled at you accept to tell you that purposefully hanging up on me was very disrespectful. And sorry for not know the difference between you "made the pizza" vs. "cooked the pizza". Go figure. But ending on a good note...on my prior Friday night visit, one of your employees had my pizza waiting for me at the register when I walked up with my mask on and a hat (seemingly disguised). I asked him how did he know who I was and what I ordered (since there were multiple pick-up orders). He said you always get the same thing on Fridays, Jamaican Jerk Chicken pizza. I don't know his name (young, blonde curly hair) but the special attention to details to recognize a repeat customer was greatly appreciated.
Pizza has been fantastic every single time and it’s been takeout each time! The employees, staff, and who I believe may be the owner are all very kind. I would highly recommend this restaurant to anyone looking for some pizza!
I love the pizza it’ always taste good . Fresh ingredients and it’s quick . I gave 5 stars but I want you to know that I have one complain . When I check out they never ask me for my phone number or see if I have loyalty points. The young lady does not say thank you . I just think young people need to work on there customers service skills . This will benefit them in the future . I see this often at more places and for what we pay for food these days , it’s not much to ask for . A smile and a thank you. I still will come back ..
A mighty fine pizza, though small for $20 after tip.I'd be willing to come again for another try. The jerk chicken pizza was a treat I never saw myself enjoying.
The pizza is good sometimes depending on who makes it. It was dry this time. They barely put any sauce. With their high pizza prices, they should make them top notch with enough ingredients. I think I'll stick to Pistachio Pizza Inizio down the street. Seemed annoyed with me as well as I have food allergies. I need to just start eating at home since these restaurants just don't do right.
While the prices are a little higher than one would like, it is hard to argue with how good the food is as well as the great service you receive. I have a lot of family from the north who come to visit and they all agree that this is great pizza. In fact I'm on my way there now!
Two small pizzas that are called medium.Thin medium rare crust small amounts of toppings and cheese. Large specialty are much better.
We are frequent diners, mostly at home now due to Covid. They have a nice variety of choices and the crust is excellent. We choose them every time we have a pizza need!
This is the best pizza hands down! The place is clean friendly staff love their side salads and if you are a fan of Italian dressing omg theirs is so good.They have a really good lunch special too
Your pizza never fails to speak to my soul. Every. Fricken. Time. Perfect. For the last 150 weekends or so living in this area , I've been blessed with your guys' not only amazing pizza, but amazing service as well. Thank you. ?❤️PS- I usually do pictures but always scarf in and forget before I have the chance.