While waiting in the drive through I watched the employee who was busy showing videos from their phone to their coworker, not a good sign. I was asked to wait in a parking spot for my food. 10 minutes later I went inside and my food was sitting on the counter. It was cold and dry. This is the second time I've gotten bad service here. I think I've learned my lesson about where to get chicken.
Holly springs NC zaxby’s use to be one of my favorite fast food place the service was amazing . but now May 24th /22 there service is awful ? it so sad how they treat there customer .I asked for traditional wings . He said it will take 15 mins to make it ,in a rude voice . I said that fine . And the second order was signature sandwich. They had this new club signature sandwich which had pork in it . My kid are allergic to pork . So I said I am sorry ,can you pls make to regular signature sandwich . He asked me if he wants to just remove the bacon ?. I explained him the reason and ask him to give the other one . He forgot to turn the microphone off and said to the other coworker .what the hell this woman and the microphone turns off . I didn’t say a word pulled forward to the window waited for 15 min . It was charged more and no changes where made . When I ask the woman to repeat the order . And she said the club signature sandwich, the card isn’t working . I used the same Card in target and 5 below just before 30 mins . I asked her can you pls try again she said your card doesn’t work here . Okay fine handed her a different card . She said here is your Dr Pepper . I said mam I ordered is coke . She asked the guy and they discussed and said can you pull on the waiting lane # 1 so we could bring the order . I waited 20 min more. then they ask me to wait . Total 40 min . It was fine but when I came home we where hungry . there wasn’t any sauce on the wings , no fries on the meal , no drinks where given since they took the drink back . I payed $ 52.24 for this food . I lost my money , peace , got yelled at , no respect , when I am giving my money for the food .I am very disappointed and wouldn’t recommend this place to anyone . If they can treat one person like this they can do this to everyone. I understand there is short staff everywhere . If you can’t work don’t take orders . If you hate your work so much don’t work .If the owner isn’t going to take any action on any of your employees . Very sad to say this business won’t survive for very long . Manager is chitchat and smiling on the phone saying, I am short staff and still working Don’t even care there is a customer who is watching them . She has to make sure the coworkers are working . Anyway just wanted to put it up there and inform everyone pls take care of your health and money . They don’t care . They can harm you even if you say you are allergic . Very ignorant ! Very disappointed. Sorry I am not a person who complain . But this really made me to write a review . If I payed this much money in a restaurant with family . I would definitely have enjoyed the food and tipped 20% to the waitress for there work and walked happily . If I had a 0 to rate I would have .
Always wanted to try here. Was pleased with the chicken, prices were good. Will definitely go there again next time I'm in North Carolina.
The last 2 times I've been here the chicken was dry and over cooked, one time the coleslaw was bad and they failed to put sauce in one of the meals 2 times, I guess that's what you can expect when the place is run by a bunch of teenagers that every time I pull up to the window they're in their cell phones.
My husband and I absolutely loved the service and we will definitely visit again.
I always get the same thing. Big Zax Snack. The past three times iv been, i recieved two great pieces of chicken with one disgusting grisly chewy rubbery piece of chicken. Seems like its not a coincidence at this point.
Due to COVID, the drive-thru is the only option for this location. The service is subpar. You are going to wait in the drive-thru for at least 15 minutes.
This is my favorite Zaxby. Always get good service when me and my family goes
Pretty consistent fried chicken. Lots of good sauces.
I messed up my online order (completely my own fault) and Ciara went out of her way to make it right even during a dinner rush. Great staff