Tried using Ubereats at this location now 4 times spanning over the space of several months. They have NEVER prepped the food for the drivers. Uber will continue sending drivers (up to 3) then cancel the order. I've petitioned Uber to remove this location from their service permanently.0/5 stars if I could.
I ordered through the drive through and one of my items was a baked potato. I was asked to pull forward and they would bring it out due to cars behind me. I sat for 15 more minutes with no food. I went to the door but of course it was locked, still COVID-19 protocol I guess. So I called the store and when someone finally answered I said do you see the white pickup truck sitting out front. Well I still don't have my food. 5 more minutes went by and finally they bring out the order. The worker apologized for it taking so long, they had forgotten the baked potato and started it late. Many drive through customers later and 20 minutes I finally had my entire order. Of course, all the food except for the piping hot baked potato was cold and the ice in the soft drinks was melting. Wife said the diet coke was watered down and our burgers were cold and even my chilli was Luke warm. Pushed forward and forgotten then given cold food 20 minutes late. I can't imagine how long I would have waited if I hadn't called the store from outside. Maybe I wouldn't have even received the food at all. I'm very disappointed with the customer service and the food (other than the baked potato) wasn't fit to eat.
Ordered thru Flytrex drone, that part was great, 4 out of 5 items I ordered were wrong. Simple things, as no ketchup on the cheeseburger, honey mustard for nuggets, no mayo and lettuce bun for the chicken sandwich were all ignored. Bad part about ordering delivery is you can't send it back to have someone get it done the way you asked for it. Terrible.
I'm gonna give 5 today for this young man at the drive thru window. I was hot and sweaty after a long ride in this beautiful Sunday afternoon and totally forgot my wallet! I didn't realize it until I got to the window. I asked if I can pay by phone app but this Wendy's isn't setup for that yet. I said I'm sorry and began to pull away but this young man said "go ahead and take this drink. I got you bud" This man... this man is what the world needs more of! They were gonna pour it out anyway and seeing my disappointment he straight hooked me up with at least the drink. Thank you sir! Gentlemen and a scholar you are.
Ordered 2 salads an apple pecan and a Caesar got back to Fuquay. 2 apple pecan salads, no pecans and on top of that the lettuce was wilted and the apples brown. No excuse!! Short staffed I understand in this day and time but to pay $8 for a salad that is horrible is ridiculous!!!
Most fast food chains aren’t worth reviewing except for extremely negative experiences, but this was the opposite! Exceptional drive-thru service from before I even ordered to when I drove off. Staff were so friendly I had to check to make sure I didn’t accidentally pull up to a Chick-fil-A. Order was fulfilled accurately and quickly. Couldn’t ask for a better fast food experience. I would go out of my way to come back to this location.
Ordered a grilled chicken sandwich, a sour cream and chive baked potato and a med diet coke, order came up no drink !!! The wonderful employee barked whatcha need I said my drink she said I didn't charge you for a drink but that's ok I'll give you one ( as to insinuate that I was trying to scam a drink??)after I showed my receipt showing that I paid for a drink she tossed me the cup !!Then I went to check my order and fill my drink , the chicken sandwich was a hot honey chicken sandwich ( I have a gluten free restriction) so I returned to the wonderful employee to which I was again greeted with a whatcha need ! After I explained my situation I was handed a correct sandwich , I walked to my car to enjoy my grilled chicken sans the bun and it was delicious ,now on to my potato ! Oops only plain with chives ! Yuck very dry !
The staff here are very friendly and pleasant to deal with! Thank you for showing true customer service!
Went through the Drive-thru today just to get something quick. I believe her name is Candice, she did an excellent job taking the order and handling payment. She was so nice and professional which is something i don’t expect to often but this experience today was amazing I just had to post about it.Thank you for everything Candice. It was such a short experience but your smile and charisma made my drive her today prefect.
Stuck in drive through line for 18 minutes now, can’t leave because of the curbs that trap you in line and cannot even see the order window yet.Edit: 35 minutes later, finally got our order, minus fries because they had none.