Unfortunately our experiences with this Marcos is too hit or miss. Some times it’s really good, others times its not good at all. Our most recent order ended up being 20-30 minutes later than the 80 minute estimate, and when the pizza arrived it was cooled off and not very appealing. They also messed up our customization. To make matters worse I’ve tried to call the store multiple times to give them a chance to make it right but was directed to a call center rep who never seemed to address the situation. Now you can’t even reach anyone by phone so we’ve given up and will choose not to use this location unless things improve. Disappointing to see places go downhill because of their personnel or management choices.
Customer service is a hit and miss. Mainly addressing the sanitation of the employees making people's food and the black mold in the ceiling tile from water damage outweighs the pros. Fair amount of reviews concerning these topics but it appears the apologies from management is all that can be accomplished for resolving issues.
If I could give this zero stars I would. We were really looking forward to some Marcos pizza as my mom is keto and she eats the pizza bowls! We had to go to a doctors appointment in holly springs and thought we were stop into Marcos for lunch! We order the food and went and sat down and noticed that that there was so much dust and dirt everywhere. There were 3 people in there and only one wearing a mask but didn’t even have it over his nose and on top of that which is the most important in Covid times or not that they were making pizza and bowls with NO GLOVES ON! When the food came we took it and left and went next door were there was a outside trash can and threw it away. We were so disappointed! Also there foundation drink machine was not working. We would never come back or never recommend this place ever!
Great experience! Fast and the staff is friendly.
Terrible. Said order would be delivered at 7pm, 1 hr after order was placed. Called at 7:15, “it was just coming out of the oven, 20 more minutes or half off if picked up.” I choose to pick up, it still was not ready, complete lie. Will never use them again.
Absolutely disgusting! Ordered two pizzas and cheese bread for delivery. Ended up getting a pizza half eaten and one that looks like it was sat on. Called back to the store and was told “oh. Sorry. We have an employee who likes to eat pizzas in the back when she isn’t supposed to and I guess it got delivered on accident.”
New to the area & tried this out for the first. It was pretty good! We’ll definitely be ordering from here again!
Absolutely disgusting. Ordered two pizzas and one cheese bread for delivery. Received three pizzas. One was sat on and the other was half eaten with an open container of ranch dressing. Called the store back and was told “sorry. We have an employee who likes to eat pizza in the back where she isn’t supposed to and it looks like we may have delivered that on accident too.” All this while they delivered 30 minutes late too. Never ordering from here again.
I love the food the front desk worker was a very funny and very nice and genuine teen and I’d give a 10/10 recommendation to order from marcos
This is one of the best pizza place they usually don't deliver in my area on holly springs rd but tonight they did Jayden and Jack was very professional and polite I placed my order at 6pm didn't arrive until 8:40pm but the manager accommodated me I thank you both