Super duper amazing. I really enjoyed the shakes. A very pleasing presentation and delicious flavors. It's a Suprise shake was a great surprise. My crew and I thoroughly enjoyed it. The food was also great and friendly staff. We will be back again.
Could have been better. I came an hour before closing there were only 4 other patrons in the restaurant. I placed my order: loaded tots, 1 Mac Daddy burger (had a lot of Mac n Cheese which is great) 1 Quesonario (had little Queso on it) and 2 side salads. A customer waited a few feet away from me for what feels like 10 minutes for a milk shake while she had already received the rest of her carry out order, she was getting irritated and informed them that she was thinking about getting a refund for it because if how long it was taking to get her shake, it felt as if it took her requesting a refund for her shake to be given to her.I sat at the bar for around 20 minutes(from the time I placed my order til the time my burgers came out to me) without so much as a word of when my order would be ready, I did hear a lot of commotion from the kitchen which sounded like laughter and talking. by then I was the only customer left. The two servers I saw looked a little stressed but were polite when they did speak to me throughout my experience.A few minutes later I was informed that my food was ready but there were no more salads available, I told the server that I would take sweet potato fries instead. She came back a few minutes later with both burgers and told me they had enough lettuce for 1 salad and again asked what side I would like in place of the other salad which I repeated sweet potato fries. Because they had to be cooked it took a few more minutes which meant my burgers would have to sit at the bar with me getting cold. The salad looks as if it were just thrown together a 3 strips of bacon which looked as if they had been put in a fryer, chopped lettuce and two thick slices of tomato and a few carrot strings. By the time my fries came out to me it was past 9:30pm.I would have rather the burgers had been kept under heat if possible while I waited for the fries to finish cooking so they would not get cold.I have been a manager in the restaurant industry for over a decade now and I understand that it was close to closing time as I could also hear the kitchen crew cleaning. Conversing and laughing is not a bad thing as it helps to pass the time and make the job enjoyable as long as each aspect of the job is attended to accordingly, it feels as if somewhere along the line the ball was dropped in this case. Timeliness and presentation of the food are just as important as quality.I have been to small batch before, this was my first time at this location I will return in the future as I know this is a one time occurrence and your restaurants always have great food.
Call ahead and make sure they're actually open and ready to serve you food. We were one of three patrons and they had about five staff to serve everyone. They didn't seem well prepared and they made excuses that they were training new hires and they had a shift change. Hamburger was request medium well judge by the photo and it was cold. Glad that we live in the country and do not have to pay that much damage.
Wow. Super cool place to get amazing milkshake art. My daughter loved the “It’s a surprise” shake. I had the Dreamsicle. Cool place. We saw the food coming out to other tables and it looked great. We will be back.
The burgers are AMAZING, Service is AWFUL. When we got to the restaurant there were only 2 tables occupied, they took forever to take our order. People started to come into the restaurant and they started to serve the food to those tables way before us, they brought the food in parts not all together, their excuse was that the servers got mixed up and served the other tables our food.Like I said the burgers are INCREDIBLE, I order sweet potato fries and they were absolutely cold ?Great burgers, not the best service
This place is not the same. I ordered chicken and waffles today because I had a craving for it. The first time I ate them there I was very satisfied. Today the chicken was thin and fried too hard, and it had no taste at all. I think they took one chicken breast and sliced it across the middle to create two. How disappointed I was when I bit into my food. I threw away $17 on a meal I was so excited. I will not buy again.Rj
Have been here before we knew what to expect…a great burger. We went mid afternoon, it was slow as was the service. There were plenty of people working so we can’t blame it on lack of help, just help that was in the wrong profession! We received one menu for two of us and it too longer than average to order. Burgers were ordered which the side was fries. Twice each we requested “crispy” fries. Burgers and fries arrive in a small frying pan. The burgers were great, the fries were not cooked and not even close to crispy. We both did not eat the fries. The server only came back after we finished the burger to check on the food. We advised our disappointment of expecting a great burger ( we got that) with crispy fries ( which we did not get). She noted on the order crispy, the cook we guess didn’t know how to prepare them. She offered a replacement of fries however we finished our burger and did not want them nor to take them home as she offered. We asked for credit and check. After five or so minutes with still no bill, the server brings us new fries, supposedly crispy as we declined them. We were advised that no credit would be offered as fries came with the burger as a “ set” price. Not even a % discount! Our server showed no emotion or checked up frequently on how our experience was. Have written hundreds of reviews this was not a good experience and this place is off our list to come back too
Long story short.... food is WAY overpriced with small portions. I had the smoked batch burger and fries. The pork belly was nothing but fat you couldn't chew. The bacon was barely cooked. My fries were all pieces less than 2" Long like it was the bottom of the bag. The service was terrible.... our waitress stayed at the table beside us talking to what appeared to be friends and left us hanging. For my meal it was $20.00. I won't go back.
I understand cutting portion sizes down. But these are not even hand made. These are store bought cheap onion rings. The server handled this well, but this is pathetic. If you’re going to claim you have to make smaller portions for price increases, at least back it up with a hand made product not pre frozen crap.
Took almost 2 hours for all of the food to come out and there were only 3 tables full in the whole place. Food is good but not worth that kind of wait. They were out of A LOT as well and we were there very early in the evening, drinks, food, it seemed like everything had to be altered because they didn’t have the inventory. Very disappointing.