I order from here about 2 to 4 times a week usually & they have always had great food & excellent customer care. My order has never had any issues. Today, my husband picked up my food to drop it off to me before he headed to work… I have two little ones so it’s nice to live near this one and since there’s never been any issue in the past, we usually don’t check the bag. Once I was able to sit down and finally eat, I opened the sealed bag to find the oh so yummy pumpkin muffin was missing! I let my husband know and he called them to see what could be done and the manager went above and beyond to fix the situation which my husband and I certainly do appreciate and that’s why I will keep ordering from this location because they certainly do care about their customers and that’s the most important reason why I keep coming back to a store or restaurant so thank you very much for finding a solution to the problem and going above and beyond for a loyal customer! :D
No way this salad is worth $15!!! Flavor of the Greek dressing was good. I paid $2.99 for chicken and got 2 pieces of chicken. Never again
I went inside and ordered a salad. I was informed you can not substitute a salad for another salad. In this case I can not substitute spinach in the strawberry poppyseed salad. I can only add spinach to it. Which is crazy considering I did it last week.I did order a soup and there was no bread (which I ordered , and no silverware )Very disappointed!
Everything about this restaurant is on par, except their pricing. Almost everyone I know has stopped eating at Panera because of the prices. Great restaurant, but expect to pay alot for what you're get.
I’ve just ordered four breakfast sandwiches from penny road Panera. It was almost $30 and two of the sandwiches were half sized. I am not ordering from here again, I recommend to go to N main store. They have great service with the right portion amounts of food.The sandwich is not worth of $6. Waste of money.
A truly awful experience. I came in at 10:30 a.m. to order a vanilla latte and mac and cheese. Two managers were at the register having a one on one and completely ignored me for 10 minutes. I got to hear about staffing issues, people that they were going to let go...no acknowledgment at all that I was standing right in front of them...all by myself. Finally, I ordered and the mac and cheese was cold and the espresso machine was not working. Rude people here. I wont be coming back.
When I visited everything went smoothly. It took a couple minutes for a worker to help us out with the sweets. There were about four people waiting at the counter for their order. Based on the previous reviews, I recommend going inside to order.
My hubby does not like toppings or condiments on his sandwiches. We go to Panera often and we order the samething each time. However, 98% of the time someone fixes the sandwich wrong.We order Roated Turkey, bacon on croissant heated. Thats it... nothing else on the sandwich. No pepper, no mayo, no cheese... just roasted turkey, bacon on crossaint heated.Well, they fixed it perfectly.Also, the staff was extremely friendly and helpful. Great Job!
We have had SO MANY bad experiences with the take out from here. Without fail, just about every time we do curbside they get one or more things wrong. I've learned to check before leaving. I shouldn't have to, but it is what it is. Last weekend a dear friend ordered a bunch of things for us because my mother-in-law passed suddenly. Someone picked up for us, and once we got the order we realized there were multiple things missing. I called and got hung up on twice. Third time the person who answered was rude, ignored me for a time, didn't respond when I spoke/questioned, and handed me off. They asked if I wanted to come by later that afternoon to get it. Since part of what was missing was the tubs of cream cheese, I explained my husband was on the way. I requested curbside. He waited and waited, eventually went inside, waited for 5 minutes at the counter while employees ignored him, then when he explained they tossed the bag at him and turned around. I NEVER post bad reviews. This is my first. They only received 2 stars because when we are in before COVID we had good experiences. Such poor customer relations. It truly made a horrible experience even worse for us. You never know what the person you're speaking to is going through. Have compassion.
We have had SO MANY bad experiences with the take out from here. Without fail, just about every time we do curbside they get one or more things wrong. I've learned to check before leaving. I shouldn't have to, but it is what it is. Last weekend a dear friend ordered a bunch of things for us because my mother-in-law passed suddenly. Someone picked up for us, and once we got the order we realized there were multiple things missing. I called and got hung up on twice. Third time the person who answered was rude, ignored me for a time, didn't respond when I spoke/questioned, and handed me off. They asked if I wanted to come by later that afternoon to get it. Since part of what was missing was the tubs of cream cheese, I explained my husband was on the way. I requested curbside. He waited and waited, eventually went inside, waited for 5 minutes at the counter while employees ignored him, then when he explained they tossed the bag at him and turned around. I NEVER post bad reviews. This is my first. They only received 2 stars because when we are in before COVID we had good experiences. Such poor customer relations. It truly made a horrible experience even worse for us. You never know what the person you're speaking to is going through. Have compassion.