Great experience everytime I've been here. I've been here in the evenings and during lunch and never had a bad experience.Good variety of good. Great service and good selection of drinks.Wait staff was friendly and attentive and we didnt have to wait long for our food.
We went there while vacationing and were greeted with a sign saying their draft system was down, so no draft beer. OK, I went with Scotch & soda, my buddy ordered a Manhattan. The Scotch & soda was delivered in a martini glass with no ice, the Manhattan arrived containing at least a half-dozen fruit flies. For the next round, I ordered a Coors Light and received a Corona. The worst disappointment is how many of the items on their web site are not on this place's menu - no steaks, no reuben, no Cuban, no shrimp po boy, no lobster roll, no pasta ... get the picture? Probably around half (or more) or the website menu items were not available at this location. Yes, there's a disclaimer on the web site that says all items may not be available at all locations, but the website menu is misleading. My burger and my buddy's Philly cheesesteak were OK. We managed to order in spite of the tiny print on the menu; it's almost a joke that it's so small - like an eye test? Won't be going back.
I can’t say enough great things about the management and the service. We had a large group of girls at a basketball tournament in Hickory this weekend. We called to see if they could accommodate us and they said yes. We got there 10 mins later. Table was ready for us. And even though they were short staffed, the manager himself waited on and served our table. And made a group of 10 year old basketball girls (that were also celebrating one of their own birthday) and their parents very happy and thankful. The food was delicious. The service was great. And the management made all the difference. Thank you for welcoming us in your restaurant. Thank u for leading by example. Thank you for just being great and I highly recommend!
We 4 were there at 6pm on Taco Tuesday. There was no wait for a table. It is a big place with lots of tables. Lots of stuff on the menu. My wife got shrimp and grits. She said it was very good. Tacos were good too.
New manager and staff! We have been coming to HT for years and have seen the service and quality of product decline to the point where we almost stopped coming. We decided to give it a shot this weekend and had a great experience. Caroline took great care of us and Trent (manager) seems to have really turned things around. Very happy to see it!
My wife and I went there for dinner on 3/21/2022. We arrived and was seated at 5:45 and ordered as soon as they brought the drinks. She had shrimp tacos and I ordered the ribeye steak with fries and a salad. At 6:30 our waitress came to the table and said they had messed up our order and that the manager would be by. I was prepared to leave but my wife said wait to see what the manager had to say.The manager came by and said the cook had burnt one side of my steak and they were gonna prepare another one. At 7:00 they finally brought my steak which I had ordered med. It was med rare at best with a salad the had fruit in it which I had ordered a regular salad. I ate the steak even though it was under cooked for my liking. They brought the check and only charged me for the shrimp tacos…. Why would they charge when we had waited over a hour for any food. I kept saying to my wife “ I wonder where my salad is” Totally uncalled for so my advise is be careful where you chose to eat especially the tavern until they can get things worked out there
Would not recommend to anyone!!! Food and service sub par at best! Raw bar label highly misleading, one type of oysters and very small!!!
Updated Review: Regional Manager reached out and was gracious of the feedback and made it right. The second order tasted as good as the first but was more appropriate from a value perspective. The Hickory location manager was also super gracious and customer service focused.Food was pretty good. Service was quick (I Ordered takeout). Ordered chicken tenders and fries for around 16 bucks. Taste was good. My issue was the size. For that price, I got 4.5 small tenders...like really small. Smaller than chick-fil-a tenders or similar. The .5 above was for one of those tenders being the size of a small thumb. So while the flavor was good the value was not.
Good food, need a few more servers, the place wasn't busy but service was struggling to keep up. I would definitely recommend sitting in the bar area next time.
Food and service is absolutely wonderful. Honestly the best fish and chips I've ever had and the layered chocolate cake is absolutely worth the cost. There's something new to try each visit. The atmosphere was so comfortable and I'm already calling this place my favorite restaurant.