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8pc nugget was given a 4 piece with little crumbs. Sandwiches were soggy like they were sitting under a heat lamp in the bags. Fries were large but got enough for barely a medium. I had three people looking at me crazy at the window when I asked for more than 3 chick sauces. The stench coming out of the window smelled like they havent cleaned out the trash from inside for weeks. Just sad customer service and won't be going back to that location.
I get everyone is short staffed. I get lunch time is one of the busiest times. However, no matter what time you go, drive through is given priority over mobile orders. We order in advance so we don’t have to sit there 30 mins waiting for food, but we wind up waiting forever anyway. Dedicate 1 lane or a person to mobile orders only. It doesn’t matter if you choose to do curbside or get in line, it’s a nightmare with an extra long wait. What’s the point of ordering ahead if we have to wait twice as long as people who didn’t? Last week , we sat in curbside 20 mins before our order was brought out.Finally had to chase someone down to find out what was taking so long. Of course all you get is “I’m sorry, I don’t know”. If we get in the drive through to pick up, it takes even longer cause they’ve taken it to the wrong car or didn’t have it ready yet. Get it together.
I picked up door dash the Hickory Chick-fil-A's are all superbly efficient! Quick and fast even with a line around the building every time and the staff always friendly! Can always count on timely service and proper staffing.
Always great service. Consistency in food quality is impressive for fast food restaurant and they constantly achieve the goal.
So this is the third morning in a row now that this chic fil a has messed up my food. I’ve got my receipt. I try to call and complain cause I’m at work and can’t leave and ofcourse it goes straight to answering machine and the mailbox is full. Idk if they’re under new management they’re but they’re really going downhill. 2 mornings ago I pulled into the drive through and no one came up to serve me. I sat at the menu looking at the items for atleast 4 minutes and no one came to take my order in person or on the menu box. Will definitly go to 127 from now.
Honestly, if the country ran as efficiently as this place, we wouldn't have any problems. I can't praise this place enough. We always, always have a great experience.
Ordered online and paid for 10 pack of chicken Mimi’s and a hash brown. Sat for 30 min in curbside delivery and asked 2 different people where my order was and they promptly disappeared to wait on customers inside. Went inside to inquire on order and the response was “Sorry my man we are out of breakfast”. I wasted an hour trying to get my paid for food from this place and it is very obvious that their extremely confusing system as to what here to pick up you food is entirely confusing and dysfunctional to the point that the employees obviously could care less about providing customers with a smooth experience in their establishment. Will never ever patronize such a place as this. The hour I wasted trying to get my food is my problem, not theirs or their broken system. DO NOT Waste your time here. Save your stress response for something that really matters in your life. I used to think they had it together delivering food during the pandemic, but since it snide dining reopened, pandemonium is the process now.
absolutely no masks on any of the workers, and i went there this afternoon, and the girl with brown hair, bangs and glasses literally stuck her head in my car and got an attitude with me for asking to see a menu. she awkwardly followed my car and she was so close she could spit on me with no airtime. i did NOT want to order a side of covid with my #1 meal, thanks. ? you guys need to fix whatever is going on with that employee. she was so close i could see every single pore on her face in HD, no manners and such a vile attitude.
This location has their drive thru set up to get you in and out in no time! Friendly staff ready to get you your order as fast and fresh possible!Closed on Sundays