tried to pay employees in only food?? thats insane and an utterly stupid idea.you can delete the post, but the internet never forgets
I love this Chick-fil-A. Great staff and great food.
great food great employees, great all around
By far and away the best grilled chicken sandwich and macaroni and cheese out there.Staff is always friendly and helpful, service is quick and polite, and prices are reasonable.
We where traveling. So this was a great stop for fast and friendly service, with great food. They also had a very clean facility and bathrooms. They had large and small tables and booths for customers to sit at. The line for both the drive-throughs were moving steadily and without much delay. The indoor line moved quit efficiently as well.
Other businesses should use their system as a model. They had it down to a science during the Pandemic lock-down.Food is always good and service is impeccable!
Very disappointing service:Several months ago, I began planning a field trip for 6th grade students of Chase Middle School to enjoy a day at Holmes State Educational Forest in Hendersonville, NC (next to Dupont State Park). Since Forest City now has a Chick-fil-A franchise, I decided to do sandwiches for the lunch. However, our local restaurant suggested we order from a Hendersonville location so that our sandwiches would stay warm and fresh, as we’d need to keep them in warming bags for 4 hours if coming from Forest City. Taking their advice, I called a week early to set up our large order of approximately 150 sandwiches. Olivia assured me there would be no problem with our sandwiches being delivered to the park at a cost of $4.00 per sandwich. We had 4 activity busses and it was only 12 miles away; Chick-fil-A’s delivery max is 20 miles. She told me to call back the day before our trip to give a final count and to pay. When I called, Sarah and I discussed the final order, and I was placed on hold. Zachariah then came back to the phone to discuss final details. He told me he was unaware of the $4.00 per sandwich arrangement with delivery but would check with the catering manager and Olivia and call me back. In his voicemail, he told me, “… again, that’s our fault in giving you that price, but we can’t unless it was promised prior to that for a specific scenario. We wouldn’t be able to get the price for four dollars per sandwich for a delivery, so let me know how you want to move forward…”. I was appalled since we had come to an arrangement 6 days prior. This was a difficult situation, as we had already collected money needed for transportation and food (Holmes State Forest is FREE!) based on the $4.00 per sandwich quote I had been given and that was confirmed one week earlier. I can certainly understand a charge of $1.59 per sandwich for delivery if that price had been previously agreed upon. However, that is not the case in this situation. And from my experience in retail work aside from teaching: if a mistake is made by the company, then it is the company’s responsibility to make it right.At this point, since we could not magically come up with nearly $250 extra to pay for delivery, I asked my cousin in Hendersonville, to send out a Facebook post requesting help in getting a delivery to our students. People graciously offered to do it for free, but we paid $40 to the lady delivering. I am thankful that there were people willing to save a school’s field trip!!One would think that the nightmare situation with Hendersonville’s Chick-fil-A ended there, but no! I had specifically explained to Zachariah when ordering that we did not want the warmer bags, as we would not have a way to return them. When our delivery person arrived with the sandwiches, she had two enormous warming bags!That morning, Ashley from Chick-fil-A called me to say that the lady had left with our sandwiches but that they had sent her away without our complete order and wondered if she could possibly turn around to retrieve the missing items. I could not believe it and explained that I did not know the lady who had volunteered to bring us our sandwiches. I told Ashley that they needed to deliver the sandwiches, or there would be many unhappy and hungry children.After all of that, Chick-fil-A ended up making a delivery and picking up their warmer bags. They sent a few small goodies as an apology I guess, but was it worth it?If you are still reading this lengthy review, it is my sincere hope that you will reconsider using either Chick-fil-A in Hendersonville for a large catered event. And I say either one, as I reached out to Joel Benson, the owner of both locations, to express my concern and disappointment, but after 6 days of waiting for a return call, I have heard nothing. So my guess is that these communication issues must ring true at both restaurants, making their service not fitting of usual Chick-fil-A standards.
As always with just about every Chick-fil-A the service is top notch and the food is always hot and fresh! So what if they arent open on Sunday? 6 days a week is all the world can handle of this amazing restaurant!
Everyone loves Chick FIL A. Great chicken sandwiches and shakes. I just think their French fries have no taste, and for that reason I never order them.
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