Come here almost everyday for the iced matcha tea latte. I always get it with oatmilk because I have a bad allergy to dairy. I always order through the app so there’s no room for miscommunication. This morning I ordered a iced matcha tea latte with oatmilk and liquid cane sugar. When they handed it to me it looked white with a slight green tint. I just thought okay whatever. Then I drank it and it was straight up a cup of whole milk with a tiny (to where you wouldn’t know there was any in there if it didn’t have a green tint) amount of matcha. Zero liquid cane sugar, almost no matcha, and whole milk which I’m unable to drink without getting sick. So I basically paid $6 for a large cup of whole milk. Ridiculous.
EXTREMELY POOR SERVICE, POORLY MADE DRINK AND FOOD.SOMETHING TOLD ME TO LEAVE WHEN I SAW A YOUNG WOMAN IN THE DRIVE THRU AREA TAKE A SIP FROM A LARGE SIZE DRINK CUP, THEN ADD WHIPPED CREAM, AND THEN THE LID.The male who took my order had no manners. I had 5 individual items and a drink. He began to pass me things individually. I said, "Excuse me, may I please have a bag." I got the bag, and someone had put a 10 pc box of cinnamon munchkins in the bag without folding lid and closing the top. It was completely open with no crease to even show they attempted to close it. He didn't give me another bag but continued to pass things out to me. I showed him the box with the missing munchkins and the powder on my clothes. He didn't apologize. I had to ask for more munchkins. I was not going to give the children munchkins from the bottom of a bag. Cinnamon powder is all over my clothes, the other items, my hands. Did i mention that I'm dressed in all black!!! My drink had no sweetener. I also requested additional sf sweetner on the side bc sometimes ppl forget to add it. They forgot to put in the cup and on the side. My sandwich had burnt edges and half cooked bacon. This was THEE WORST EXPERIENCE I have had at a dunkin donuts. I saw a girl drink from a cup in the drive-thru. Something told me to drive off after seeing that, but no, I stayed and paid with my time and money. This was a complete disappointment and disaster. I'm still mad about the cinnamon munchkins in the bottom of the bag getting powder everywhere. No apology. No nothing. Just poor service and poorly made food. I saw 4 ppl inside in the drive-thru area. There was just me and another car. Why was so lil care given to my order with so many ppl standing around? I wish I could bring them all of this trash back and get an apology with a refund.EDIT: I WAS TOLD THE YOUNG MAN IS THE OWNER'S SON AND NOTHING WOULD BE DONE
gross. i understand morning rushes can be extremely difficult for DD staff. this does not mean that they can get away with not cleaning certain areas. a fine example of this would be the sandwich station. absolutely disgusting to see how messy it was, and how it properly wasn’t being cleaned. there was also a nasty film on the floor, leaving the bottoms of my friend and i’s shoes sticky. i usually am not too picky on terms of cleanliness as long as a location has a high enough rating to meet my standards. obviously, i was clearly gullible to choose eating at this location.
Drive thru staff were very rude. I ordered a caramel craze iced signature latte, and a sourdough grilled cheese. Then she asks me if I want a sourdough or a grilled cheese??? What? It’s a grilled cheese with sourdough bread.. i had 2 separate orders and she couldn’t add a hash brown to my order because she closed it all ready so then we say make a third order. Then we proceed to the window where she hands me my drink and it’s straight milk so I say I need a remake. She takes my drink and stares at it for a good 20-30 seconds and says it tastes like milk like whatttt?? I didn’t see you question the woman in front of us when she gave u her drink back. Genuinely confused on why it’s that difficult. Then tells me she can’t give us the extra hash brown because you can’t have 3 orders per car? Okay why was that not said when we ordered it?? I just pulled around and got my money back inside while a whole crowd of employees decided to watch instead of idk maybe reading the menu so the next time a customer orders a sourdough grilled cheese they know what it is or maybe they could learn how to make a drink without 85 percent of it being milk.
Last 3 times I’ve been on this side of town I sit at the drive through line and not even move an inch. I wait 15-20 minutes and the line does not move forward. I’ve just avoided this location at this point and drive to the one on Arlington. Worth the drive.
Usually pretty good but I've spent 30 minutes in the drive through line plenty of times. And their food safety rating is a 90. ?
The staff need training on effective time management skills. Some employees seem to not want to do certain things, but work the register. I think multitasking should definitely be a concept for the employees here. To keep the line inside and outside down and ran smooth. Communication is a big thing too. Everyone seem to be every where.But drinks and food is good.Time management and communication needs to be a key point.
Terrible service. They never get your order right the first time and can hardly remember it at all.
Fast and friendly as usual. I got the hot caramel latte which I didn't feel was worth it. But it was good and sweet. But the sandwich was to die for. I think it was called sweet Maple bacon and egg. I had it on a bagel. Definitely getting it again.
Line was backed up, the girl tha worked there, wish I had of caught her name, came out to the line and was taking orders. Had no idea what I wanted just wanted some coffee and something to eat. So she starts asking me what I'd like. Hot or cold, sweet, strong, flavors , peppermint mocha ? Just giving me everything they had then she said and food ? I wanted some kind of croissant they had. She orders something off for me no idea what. But when i tell you I got my order and it was the best thing I've had from dunkins in a while. GIRL! Whoever you were. Bless you sweet child ❤