The only reason in leaving a 2 star. Review fornthe 2317 Battleground Avenue and not a 1 star review was because at least my popcorn chicken was made fresh (cold greasy fries)... The reason this location isn't getting a 5 star is they only had two types of dipping sauce and one of them was the KFC signature sauce (ive never had that before) and the cashier couldn't tell me what it was like... I asked if it was like a BBQ or honey mustard and all she could offer was ,"No, its a signature sauce"... If your employees done even know what kind of base your signature sauce is- that's pretty sad...
Can i get this?…. (dont have this) They have nothing.,. They dont even have a simple drink…. They kept saying -We dont have this- like they were not trying to serve me…. Didnt even wanna make me a chicken sandwich.
I had a really pleasant experience the other day at this kfc while I was doing deliveries :) they were reasonably understaffed, I’m sure due to Covid, and they were very busy but the manager remained patient and kind throughout the entire rush, even when customers were getting a little hungry haha. place was super clean and looked as good as newly renovated too! 5+ stars, I know everyone including the manager was being overworked and underpaid that day but everyone from the people working in front to the people working in back were doing great and made my experience one that made me certain to come back.
I told them I had a coupon she didn't "hear me" and tried charging full amount and had a major attitude when I gave her the coupon...after paying she said they were "out" of extra crispy chicken when I made sure that's what she was giving me...I asked for a refund...she said I had to wait for the manager...the manager said they weren't out of extra crispy they just didn't have 12 pieces and I said I would be more than happy to wait if that was an option but I was told they were "out" all I wanted was chicken to feed my family for dinner...the cashier rolled her eyes and said well it's gonna be 20 minutes...I waited the 20 minutes and as I was leaving I saw her in the parking lot giving another customer their food ...she says "enjoy that gravy" and started laughing...I threw the gravy away because I don't know what she did to it and didn't want my kids getting sick...the worst customer service EVER!
This Review is for 2317 Battleground Avenue . I gave this location a one star but should have been given a zero. This location is definitely a great disappointment to the service of people. Managers blame the inappropriate behaviors on being Short staffing. Shirt staff or not, managers nor staff Should debate or argue with customers. In the Corporate world Remember your goal should be to please the customer.Recommendation to the District Manager/ Corporate office ; Diversity training , conflict resolution training . The should model CHIC-FILE Reviews are peoples real experiences … They don’t lie…
Needs more staff… pull into driveway around 7pm on a Friday night and pulled right out. Only 1 car in parking lot and appeared to be one gentleman in there working by himself. Don’t want the cook to handle the money and then make my food. I’ll pass.
Poor service. Young lady who served us seem as if she was annoyed by us asking for extra napkins.It's always puzzles me that employees at these fast food restaurants get frustrated when customers come to the restaurant. You want a perfect day when no one comes to the restaurant and you sit and ride the clock all day for nothing?Also it seems like she was delighted in yelling me NO when I asked for plates and condiments.They gave us undercooked food. Doe from biscuits were still raw in the middle.
I ordered 3 flavors of chicken wings and they were ok for being breaded. They were probably the best breaded Buffalo wings I've eaten. I still prefer unbreaded wings over all.
There is some good news. The chicken sandwich was very good… now for the bad. The chicken tenders were small and way too salty to eat. Kinda ridiculous at the $7-8 price point. Seriously, not enough food for that extortionate price.
Rudest workers ever. They probably spit in our food. It costs $0 to be nice.