This Dunkin' Donuts is probably just as bad as the one in high point when it comes to customer service and courtesy. For some reason everybody is always angry or PO about something. A lot of anger in the Drive-Thru . I always try to be kind and nice but they honestly either need new people working there or new management. The only explanation is that the managers are giving the workers a really hard time which is why they are always so angry and borderline rude. I remember when Dunkin Donuts used to be pretty awesome.
Lady at the window told us to “be more specific” when the receipt had the correct order and they gave the wrong thing. Teach your employees to watch their mouth. Other than that everything’s cool.
My kids and I came through this Dunkin Donuts this morning before City Meet. We pulled up to the drive thru at 5:58 and were told to come back at 6am. I drove around the building and arrived at 6am. I was told to wait while "the drawer is being put in the till." Finally, she asked if she could take our order. I ordered a frozen matcha latte for my swimmer and she yelled, "I'm trying to tell you ma'am, our machines are down and we are not making any frozen drinks." I told her this is the first time I have ordered and I didn't know. She continued to yell and I told her if it was too much of a burden to serve us, we would leave. She said, "thank you." I told her to have a blessed day and drove off. We went to McDonald's. I understand 6am is early and you may not want to be working, but if your establishment opens at 6am, expect you might have customers at 6am. Especially a coffee place. Otherwise, don't open at 6am. We were just a family trying to get to swim warm ups on time. I don't think the rudeness was deserved or necessary at all. I'm sorry that woman was having such a terrible morning that she took it out on customers.
The store on Battleground is the nicest I've been in. Dining area is so spacious and they have comfy arm chairs with side tables you can relax in and enjoy your morning coffee.
I like this Dunkin, because it is convenient to my commute. However, they get my only order right probably 25% of the time. I always ask for only one pump of sweetner, and almost every time without fail, they give me the normal amount of sweetner.BUT I love Dunkin. Of course, I boil up some more patience and go again :)
There was a young lady running the store all by herself this morning on my visit to get coffee around 7am, she was very busy, but still gave great customer service and all three of our coffees she made were perfect, definitely hope her manager rewards her it's hard to find dedicated employees like the one I witnessed today ❤️
They need a better management strategy on working through heavy volume of customers. Placing a trainee on the register during rush hour is not effective at getting customers in and out. I don't get how people come to work to not work.
The worker was awesome. He let us try the corn bread donut, made our coffee just like we asked. I will go back, I just hope the same gentleman is working.
How do you get a large iced coffee wrong?You don’t put ice in it.Takes a real effort to be so lazy.
This Dunkin Donuts is new and is basically pretty good. The coffee is great which is why I go there, the employees are very nice and seem to try their best.