I arrived to pick up a cake on my daughter's 18th birthday at 5:30 pm. The cake was ordered to be ready by 5:00 pm on her birthday. The people in the shop said it wasn't frozen. I asked to see it and they said I couldn't. They said I could pick it up the next day. Unfortunately, we were leaving to go out of town the next day and I didn't need a birthday ice cream cake for the day after a birthday. The employees offered a single other cake as an option. It looked like it was leftover from Hanukkah with blue and white frosting and some sort of double chocolate inside. Regardless, it was not suitable and not what I ordered. They offered no other solution other than pints of ice cream as substitute for a cake.I asked for a refund as I quickly tried to locate another cake place on the phone. I had dinner getting cold in the car and a family at home waiting for a my daughter's favorite food and her cake. While I was on the phone, a staff member told me he was unable to give me a refund and I would need to call the manager the next day. I ended up stopping at the grocery store to get a generic Carvel cake which was almost as disappointing as the cold dinner I brought home.Still, I did as I was told and left a message for the manager to call me back after they open. I then left two other messages over the following days. Like most adults, I work 9-5 and taking time to call an ice cream shop in the middle of the workday isn't always easy. Still, I needed to adjust to their schedule to finally reach someone. I called when they open at 12:00 pm and they again told me they could not refund my money because it was an online order. The guy sounded like the same guy. He took my number and said someone would call me. As of this posting, a week later, I've received no phone call.I don't have time to chase down a $30.00 purchase and I'm giving up. I can't decide if I'm more frustrated that this store screwed up my daughter's 18th birthday or that the staff who couldn't be bothered to do their job and the management team who couldn't be bothered to try and make it right never even apologized.I love Ben and Jerry's. I love their ice cream, their contributions to society, and their love and support of all human beings. I won't stop eating their goodness or supporting their business. I will never again shop the store at 3332 W. Friendly Avenue, The Shops at Friendly Center, Greensboro, NC,USA ,2741. That shop is run and staffed by people who don't care and who I don't think represent Ben, Jerry, or the company.
I love B&J the ice cream is so creamy! What a great formula!
The ice cream was good. All of us enjoyed what we bought. Based on other ice cream places in the area (NOT McDonalds!), they're a little pricey, but overall a good deal.
The staff was very very helpful as it was my first time visiting. Could not recommend this little ice cream shop more.
They were very nice and quick. Smiles the whole time!! David and Brittney
Great ice cream! 'Nuff said.
Good ice cream, a little pricey though.
I brought my daughter into Ben and Jerry’s chapel hill location where we had an amazing customer service experience with a man named Cody. He made my daughter laugh and helped her pick out what ice cream she wanted. He turned around and covered the cone in sprinkles and put an even bigger smile on her face. We will for sure be going back!
Asher was the best!! Was so kind and patient with our big group. Will go again!
Great place to get ice cream. Alittle pricey but very good!!