Do any of these stores have decent service.I was glad they opened one in York, but after 2 trips there I was glad to see it shut down.Now after 2 trips to the Gastonia store, I totally give up on Popeyes.
I will never return to this location my order was incorrect four times the place is not cleaned no one had on hair nets. First time I returned the order my biscuit was hard as a rock, second time my rice and beans the rice was dried out they tried to substitute it with mac and cheese mac and cheese was dried out,so I got to the point that I didn't want anything finally I decided to eat my three piece chicken wings that was horrible tried to correct it by offering me cookies this place needs to be cleaned up they need a new team and they need a new team FAST.
THIS LOCATION SERIOUSLY NEEDS TO BE SHUT DOWN! This is the 3rd time (I blame me at this point) that there's either no chicken, a horrific wait, or not enough people so they not taking orders. The staff is very RUDE starting with the Manager. Set in drive through 20 mins then I finally called in and the guy says I am very short staffed. I just had a situation happen in my drive through and I am trying to cook and take orders. So it will be another 25 mins before I can take orders. So why not let the people outside know that. Never ever again!
maybe pay more so yall can hire more people ive only ate from there 3 times and every single time the order is short something or short on the sides .. yall are too high to be acting like mcdonald's.. you can never tell if theyre open.. i only go for red beans .. i order them and the are either short or dont have them after ordering horrible..
There was no reason inside seating only drive thru -they were shorthanded
Ice catastrophes is not even the right word to describe my visit. This has gotta be one of the most horrific places in the world. First of all we ordered spicy chicken sandwich combo at the drive thru , we pull around and wait behind the car before us. A man comes walking up from behind the car lane, I’m watching closely because first of all , why are you walking up on our car , he had on dirty black clothes, which is crazy because when you can notice that black is dirty then there’s a problem. I immediately think that perhaps he’s hungry and wanted food ( so that you don’t think I’m stereotyping, there’s always people right there asking for money and food and whatever else. But non of this even matters because he walked to the window and pushed it open and then walked around where the Kayla let him in. By this time I’m at the window waiting for my grandson’s order, the guy walked right in over by the drive thru area , Kayla hands me the drink. meanwhile the guy grabs a cup, puts ice in it and a drink, drinks out of it, pours it out , proceeded to use the same cup and scoop more ice and fix a different drink. Mind you he hasn’t washed his dirty lil hands or nothing. When Kayla comes back to the window, I asked her to please give me a different drink with no ice and explained why, she lets the guy know, he comes to the window, I guess to look at me and he waved. She gave us the order, we drove off. My grandson taste the fries, they were cold, he taste the drink, it was carbonated water without the flavor. By this time we are home and it’s freezing outside and I didn’t feel that good. Do not go to this place . I will update you once I receive a response from my complaint. This can’t be an isolated incident, imagine what else is being served out of that window. And if you work in a restaurant, since when did it become ok for you to wear dirty clothes to work?!
This is the second time we've submitted an online order. The first time we ordered regular, this time we ordered spicy. Both times, we could tell that the chicken had been under a heat lamp way too long...and both times it was the middle of the afternoon! The drive through was closed, so I had to go in this time. The crew was NOT in a hurry, although pleasant.
My first sign not to eat here should have been when I pulled up to the restaurant at 7 p.m. and all of the lights outside and on the menu board wear off. I should have drove away then.But I understand that these are franchises and wanted to support a local business.I ordered the butterfly shrimp platter , which I have had at other Popeyes before , and a chicken nugget kid's meal.The fried shrimp were absolutely horrible and very much dried out. The chicken nugget kid's meal was almost raw and still pink inside but crispy and brown outside.From my experience working in food service that means that the fried shrimp were left under the heat lamp for way too long past their time to be thrown out, and the grease from the fryer may not have been changed which is why the chicken appeared Brown on the outside but was still pink on the inside.And clearly no one was clearly no one was checking proper food temperatures.I'm sure no one opens up a franchise for it to fail, just like those employees do not come to work to provide poor service. I seriously blame leadership and management. The Chick-fil-A directly across from them had a very full drive-thru because they are producing quality food and treating their employees kindly.I know that I will never ever eat at that Popeyes again , which is sad because I am very local. If management, leadership or owners are reading this you must seriously change some of your practices. Starting with your building Aesthetics. There is no way my business that's open till the evening hours would have all the exterior lights shut off at 7pm. That is like literally sending your money away to another store. Which there are plenty of options in that area !
This is one of those places that when you go there it can be a 50-50 as well I’ve had good experiences and bad experiences. I recommend trying to avoid the lunch rush is it tends to get crowded in the wait time succeed over an hour. I understand with Covid and Staffing problems that these can challenge the crew on hand.
This Popeye’s is a joke. A bunch of unruly kids work there. I have given them multiple chances but I am done. They never have change. They are always yelling back and forth with each other. The kitchen looks nasty. They can’t seem to get a simple order of 2 plain chicken sandwiches right. I have no idea how the health department allows them to stay open. The employees are rude when they even bother to acknowledge your presence. This last time the order we were given at the drive through was wrong and since lobby is closed I had to go back to drive through window and was told I needed to pull up so I wouldn’t hurt her drive through time. What about my time? The time I wasted at this place and having to go back to get it right??? Never said I’m sorry or any words remotely resembling any remorse. Employees are always smoking in parking lot. Female who appears to be a manager is always on her phone. This place is an absolute disgrace.