Good Food and Friendly staff.
I have been frequenting this shop since I began working in the shopping center a few months ago. In that time, I’ve grown to greatly appreciate the community - oriented atmosphere that the employees create. Reese and Corbin, along with the other whose names I unfortunately cannot currently remember, are friendly, prompt, and accurate. The food is good, don’t get me wrong, but it’s the dedicated employees who’ve forged relationships with customers that have made this particular sandwich shop stand out from competitors.
Place was clean and neat, staff very kind and checkout was fast despite the lack of staff but were in a reasonable timely fashion
It's been a long while since I have been to Firehouse Subs. I actually had a coupon for a free medium Hook and Ladder from T-Mobile. Their warm Subs are real nice contrast to all of the cold sub shops out there. It was absolutely delicious, as the mustard was a little sweet. Not your typical mayo, lettuce and tomato sub for sure.
Over priced very small subs, very delicious although. I got the turkey jerk sub. The sauce was good.
Normally I give good reviews, however I can't help with this one. First of all I have been to this and other Firehouse locations and enjoyed them. This time not so much. My wife and I ordered two subs and drinks etc. When we got to the drink machine there was no ice, no paper towels, other than a roll sitting on a table close by and hardly anything else. When we asked for ice we were told it would be a while. We had to ask again after our order was ready. We were handed a cup of ice. There were employees four I believe, hardly anyone to serve, maybe five guests while we were there. Tables were not being cleaned, still no ice was put in the machine. No explanation or apology or excuse. Also no bottles of hot sauce in sight nor did anyone ask if we would like some. Our food was not prepared well, not hot, and sloppily put together.I understand the covid situation but no masks were worn by employees as well. Probably won't be back until it's fixed.
Every time we decide to get food here, there is always an issue. One time we placed an order and waited 30 minutes just to be told that they were out of lettuce. Another time we placed an order online just to receive a phone call that they were out of chicken. I asked for a refund and was told that I would have to come in or call the following day because nobody on shift knew how it process a refund. I went in that next day and placed the same order and waited 20-30 minutes. It wasn’t busy and plenty of employees were there. The issue was that they were so focused on talking to each other and not making the two simple sandwiches I ordered. I do not know how this place is still in business! One of the employees told me that the manager purposely makes sure that they run out of things. I believe it!
For the 2nd visit in a row, my service and product quality were poor. This time was worst than the last, the sandwich even had a soggy bottom. I would not recommend visiting this location.
Love the subs but they dont have all the sauces any more
food is great, it's my go to lunch stop with my grandma. the staff friendly and and everyone seems to enjoy working there. great vibes!