The worst ice cream cake I’ve ever had and ever had from Dairy Queen. No fudgey-center. Hardly any chocolate center at all. Slight chocolate ice cream and dry chocolate crumbles. Thanks for ruining my birthday cake DQ. Will not be ordering any more ice cream cakes from them anymore. (Wish I would have read all the previous reviews before going here. Back home in Kansas, DQ never failed. Apparently that’s all this one does.)
This place is horrible. Something is always out or broken. I went 7 months ago and the place was closed due to the stove being down and other issues. Was there a sign at the drive through? Nope. 4 of us were in line waiting for 10 min. The place is normally slow so it wasn’t a shocker. Someone finally comes outside and says they are closed. PUT UP A SIGN! I decided to try them again today and they are out of ice cream?!?! What? Again PUT UP A SIGN! People waste their lunch break waiting and end up with nothing. The drinks are always flat and service is hit or miss. I will not be returning and plan to tell everyone to go to a different location.
Food was good but they burnt my toast ? I still ate it though, I wouldn't be so mad if they diddnt try to hide it------------------------Of course! I love it here, but they burnt ma toast and tried to hide it ? wasn't even busy
The strawberry sundae was delicious. I had asked for a medium, but I believe I was given a small. That’s ok.
Food was good but they burnt my toast ? I still ate it though, I wouldn't be so mad if they diddnt try to hide it------------------------Of course! I love it here, but they burnt ma toast and tried to hide it ? wasn't even busy
****WARNING LONG POST****Went tonight through the drive thru and service was AWFUL. Ordered a strawberry shake and Choco extreme blizzard with chocolate soft serve instead of vanilla soft serve ice cream. The order was repeated to us twice correctly with the strawberry shake. The girl was ringing us up and I asked if they took the app coupons. She barely looked at me or my phone and didn't take my phone to ring the coupon. Then we received a chocolate shake and a choco extreme blizzard with vanilla soft serve which they did not flip over. I politely told the young lady I asked for Choco soft serve, I understand working with customers I wouldn't try to be rude, but she stands back from the window like I slapped her and just looked at me.She goes inside and never returns and another young lady comes to the window. With a new sadly watery "extra chocolate" blizzard which made my heart cry. I couldn't eat it I had to throw it away in the trash can behind the building it was so watery. I really just wanted my money back but the girl had already made another blizzard and I felt compelled to take it. I also felt like the first girl would have thrown my food at me if I asked for it. And in the end we did get the strawberry shake.I understand that this post has a lot of complaints and I know we all aren't perfect. I can understand making the wrong things or getting confused, I've worked with food and done it. However, I don't understand the horrible attitude. It is a food place and ppl order to eat food the way they would like it. If you get it wrong just change it and go on with your day. I also understand some Dairy Queens don't have chocolate soft server but if they tell me that when I order I change my order. It doesn't have to be such a horrible experience to order but tonight was by far the worst I have ever been treated by any person at a food place. I hope that the first young lady quits if fast food isn't for her and that she finds whatever in life is her niche. I hope she succeeds in life but I know it won't be in customer service.
Terrible service; I was ready to order thru the drive-thru; the worker said to give her a minute, 20 minutes later no one had responded. I said hello, ma’am, five times with no response. There was a line of five cars behind us. I understand if they’re short workers, but there was one car in front of us also; if they needed more time to complete prior orders, then answer the customer through the speaker do not ignore us. Wholly unprofessional and rude. I would recommend going to the other Dairy Queen’s in town and avoiding this one; this is not the first time I’ve had an issue as such at this establishment
I haven't been to DQ in years. Took my kids there for dinner tonight. The experience was a huge disappointment! Our entire order was wrong. When I took it back it was given to us wrong again. They also gave us the same fries after remaking the sandwiches (incorrectly again) so they were hard and gross. I do not recommend this DQ. Save your money and get some decent food from somewhere else.
marlene was an awesome manager great customer service she understood my order was wrong and let me come back two days later when she was working to make it right.
It was terrible at the drive thru. Ordered a chicken basket. Old fries. Asked for gravy, and they gave something we figured was white cheese with jalapenos in it. It was also cold! Like they pulled it from a fridge. Chicken strips were tiny. Asked for chocolate ice cream in a Blizzard, got vanilla. It seemed like several people were working this night. They're not understaffed.