Recently, I ordered a cup of black tea and an egg bite. It was not crowded at the Quess Rd store in Durham at 8:00 am. There were also around 6 people working behind the counter. I had 30 minutes before I had to leave for a meeting to enjoy my tea and egg bite. We walked straight to the cashier and ordered there was no line. I then noticed there were around 6 people waiting for orders inside. This process was going slowly. After 15-20 minutes when I had not received my order, I went to check on it. It was not made yet. All the online and drive through orders were taking priority. They need to have some staff taking care of customers right in of them in the store. By the time I received my orders, I had five minutes before I needed to leave.
I only ever use the drive-thru but I’ve never had a bad experience here. Even when they are out of something you order they offer good suggestions and service is always friendly and as quick as they can manage given how busy it can get.
Barista makes my drink consistently well. I appreciate the warmth of the young lady taking orders.
They charge me right no complete order.The girl at the window is not paying attention to the order and she short us in 2 items and also the coffee I order was wrong caramel macchiato doesn't not taste like caramel and the cup is half way empty.
I've gotta stop with the Caramel Macchiato with almond milk and SF vanilla...it's putting a pinch in my coffee budget. Tastes great, nevertheless!
Very busy place. Wait time was a little long but why wouldn't it be...everyone loves Starbucks. Great customer service
I go for the product and convenience. I stay for the hospital staff. I prefer this Starbucks over others in Durham thanks to the brilliant staff.
If you only take mobile orders or drive thru that should be stated so people don't waste their time making a trip here. I rarely drink coffee & everything I've decided to try it & go here it's always something that turns me away.
I love there coffee but drive through times are insane long
Great service at the drive thru! Barista makes my drink consistently well. I appreciate the warmth of the young lady taking orders.